Customer Ratings & Reviews

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Bought the 5 year plan easy purchase. Good TV yeah

Havent had to use it. Hopefully I never do. Its good to have some protection for mass produced chromebooks that your kid has to have for school

Good piece of mind purchase. My parents used this service on failed tv and had no issues whats so ever.

Geek Squad always providing great and excellent services.

Great people great service answered all my questions

They have the best of quality customer service would definitely recommend for all your electronics and appliances!

Thank for the extra service very helpful when needed

Submitted a claim went through like a breeze glad it wasn’t a hassle thanks geeks!

I just added to protection plan they did not install. And it was installed by me.

Love the comfort of my subscription. I did not need support to mount or get the new Samsung 32 inch TV up and running. I may have to call them as the HDMI cable and this cable to the DVD player is an accessible so I’m going to have to put a new end on it.

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!

Not many places will come to your home and repair appliances. The geek squad does. Purchase with best buy and get your moneys worth with this extra benefit.

Glad i got this with a tv purchase, bought a dishwasher a few months later and got free install and haul away of old dishwasher They did send a contractod to install it, they put a screw through my counter top

I love feeling protected with any accidents for all my electronics, specially from best buy

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

Agents very helpful. The appointment was scheduled when it was convenient for me. Very professional service.

I always purchase protection plans on items I buy to ensure I'm not stuck with a brick

Definitely protect your stuff people. With all the tech we have you should know by now that things break and or stop working for no reason sometimes.

used but in very good shape love it just like new thank you