Customer Ratings & Reviews

Haven’t had to use it yet. Knowing I have the Geek Squad protection eases my mind as a senior citizen that they are there if needed

Geek squad is there when you need them and hopefully we will never have a problem

Very happy to have support and coverage for a new purchase

Please listen to the BestBuy sales person when they talk to of this amazing plan, I had at first immediately shut him down and didn’t let him explain, I was wrong and should of been open and heard him out. When I got home and my order had to be changed because of availability and pricing, I found a great deal for Geek squad included in the add on suggestions so I added into the cart to see what it would do. I was in desperate and FAST need of replacing broken down kitchen appliances in a nee to me home because within a year I had no working fridge or oven Holy moly! I saved so much more on installation and haul away then I did on the geek squad plan itself! And 4 months later when my garbage disposal ALSO died, I used the plan to have that delivered and installed! And I still have 7 months left on my plan! Thank you BestBuy for such a great service

Representative was courteous and thorough and very knowledgeable.

Well worth it for certain item levels. Very useful option for peace of mind. Since Samsung doesn't think much of their products and provide a minimal warranty I got this to be safe. My last tv has lasted well but the next one failed in less than 2 yrs. I Showed them the issues and they instantly gave me full credit of purchase price. Too bad they don't consider a sale price when giving credit. I had to pay out a little over $100 to get an exact replacement with the current model since there were no sales at the time.

I always recommend the Best Buy warranty - it saved us a ton of money

I would highly recommend the 5-year standard Geek Squad Protection plan for anyone looking to safeguard their valuable electronics. The comprehensive coverage and expert support make it a worthwhile investment.

Highly recommended, it is outstanding for the price point

So glad I subscribed to this service, very helpful

Always nice to have extra protection on big purchases

Hope I never have to use it, but this is a great and affordable option for accident protection.

Mounted my TV through heavy brick above my fireplace. Did a great job. No mess very happy would definitely recommend.

Customer was amazing. My tv would no longer power on. The geek squad agent quickly and thoroughly looked for replacement. Parts we're no longer available. He was offer a full refund for the TV or replace it for something of a similar value. This was all a matter of 5 days. Very happy with the service.

This for us is a no brainer. If your making a big investment the piece of mind geek squad gives you is nice. I bought this exact same tv a couple of years ago with no protection true story and after a couple of months the screen broke. That tv is at the town dump. Anything can happen and no it wasn’t the kids. Life happens. Even after the year a line can come down one side then the other and your out of luck. Then you’ll be wishing you got that protection. So take my inexperience as a reviewer and just get that much needed protection. Hope I helped.

I have not used it, but im glad I have it. I purchased it in case it is needed.

The Tv great sinks with everything easy to set no issues with connecting to internet a lot different options to connect with everything like ipad , iPhone etc.

One of the best things I love about Best buy is their protection plan. They are great

Love the service privided at my local store. They always help assist with my needs!

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great