Customer Ratings & Reviews

Former television had an issue...after being picked up for possible repair, was informed needed part was worth more than my almost five year old television. Was offered either a comparable television, or, a check. I chose the check, as I had decided to upgrade to a 4K HDR, and used the $$ toward the new television. I purchased the warranty for my new television too...too many new & innovative items associated with newer TVs. I consider the warranty peace of mind. Recommend it!

Geek Squad protection saved me hundreds when my TV became inoperable. Process for replacement was hassle free and incredible.

Awesome yes it was the best experience of my life at Best Buy

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!

I decided to buy this insurance because the first TV that I bought get damage and start giving problem after 2 months, because it was on guarantee I was able to return it back . I decided to buy another brand that I have been using all my life and wanted to made sure that the problem will not be repeated on this one

We bought this for our previous TV. It failed just a few months before the protection expired. I called the Geek Squad, described the issue and he told me it was not repairable and I could exchange at the store. We bought a more expensive TV and only had to pay the difference. Very smooth and easy transaction. And very much worth buying on expensive items.

Definitely worth the couple bucks to ensure any electronic that you pay $60+ for is covered. Never know when you might get one with a shorter lifespan than others and this makes that a non-issue! Have used it once before and they make it trouble free

Hopefully it never gets used but for the peace of mind it’s definitely worth its weight in gold

After we finally reached the Geek Squad, things went well. We couldn't reach them by phone, but finally did online. Despite spending a long time in our home trying, they couldn't fix our 65" Samsung TV. We had lost the right side of the picture. When they left, we had no picture at all. We had purchased the 5 year service agreement and lost the picture after 2.5 years. it was replaced with a comparable TV, but we were upset that we had to buy a new service agreement, with no credit left for 2.5 years, & that was $170!

Helped me just as I needed, was able to replace my TV with a newer version when the backlights blew out.

The agent that delivered was great! Set everything up where we wanted it with great care and hooked it all up. He made sure everything was working, gave us some instructions and we were set to go. Thanks Geek Squad,

Best Buy services is above par and I highly recommend purchasing their warranty

Best Buy services is above par and I highly recommend purchasing their warranty

Not really sure I haven't had a problem so I can't really give an accurate review.

Really good service and nice to know I have something to fall back on

I would always recommend the protection. You never know when you will need it!

It works great and the picture quality is great. It was easy to setup in less than 15 minutes. I would definitely recommend this television.

I am very thankful that I had a two year warranty because I needed to use it and it enabled me to get another TV

Here’s the thing with geek squad protection. They will take care of you. Fix or exchange. Easy for me every time I’ve had an issue

GeekSquad has always been a great additional service offered by BestBuy. One of the reasons I always check BestBuy first!