Customer Ratings & Reviews

The Geek Squad were amazing. I'm not an idiot! I have hooked up many systems before. But the new speakers that I could never get great sound out of them. The Squad hooked them up properly and made system easy to navigate easily between different units in the system. The TV was crisp and they did it all quickly too! It had been frustrating to have these great speakers but not be able to enjoy them as I can now. I had 6 yrs of college! You'd think I coulda figured it out!

I mounted my tv by myself thank you geek squad. Huuurray

I have used Geek Squad in the past and was happy with them. I haven’t used them lately, but feel they will be good.

purchased this for my TCL tv. Have not used but I have incase anything should happen in the next 5 years.

The crew that came out to do the install were very polite, and neat. Had a problem with one of the products (component was damaged) they took care of it without any problems, In the past I would do my our install, but for the money it was well worth it, before they left they made sure all components worked to my satisfaction, will use them again, Thank you Best Buy and Sterling

They took care of the needs very well. Very nice people.

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

simple peace of mind, $5,000 on a TV and little peace of mind is warranted!

We buy this on every TV we buy. Hopefully we won't need it on the new TV! We did use it on our previous TV The Geek squad spent a couple of hours trying to find out what was wrong. Once they figured it out, they fixed it quickly. Very efficient!

Provides peace of mind for any sorts of incidents! The squad member helping me definitely made it clear what was covered so I could be confident in my coverage.

Highly recommend extended warranty through Best Buy! The entire process is easy, and the techs are prompt and professional. They really took care of all my needs right through setup and walk through.

I think it"s great to have..........................

The agents brought in and installed my TV perfectly.

This tv has an excellent picture. I have no problems to report

Geek Squad protection is always great.. Its great to have..

No mounting was done. Customer will do it themself.

Happy with the extended warranty. The last tv started having problems just outside the factory warranty and as a piece of mind it was nice having the extended warranty. The tech’s came and checked out the old tv and determined that it was unrepairable. So the upgraded my tv with the newer model and I kept the same warranty.

Everything is working fine.I have no problem with the service.

The agents helped me with picking the best tv mount for my needs.

Great service came and in a timely manner it was easy to set up and appointment and I didn’t have to wait along time to get one. Once arrived was very respectful tried to fix my tv and saw he could T and instantly put in for me to get a gift card to replace it. I went and picked out my new tv the next day