Customer Ratings & Reviews

Always purchase the protection. It’s quick an efficient

Had geek squad on my samsung fridge and it really paid off(twice). You should definitely get it for large applicances asstuff isn't made like it used to be....and these nice things are very expensive when they break.

I had Alex Snow , a Geek Squad member , to repair my Toshiba 43" 4K Chromecast tv , under manufacturer warranty. Alex was pleasant and extremely helpful. After ordering the part to repair my tv and scheduling a return visit , we found out 2 weeks later that the part was back ordered by 2 months. Alex was instrumental in getting me a replacement tv without any inconvenience. For this , I purchased the Geek Squad extended service plan and just wanted to say thank you again Snow , great service was appreciated.

purchased for peace of mind sending that much money

I don't usually buy protection plans, but I have found the plans at Best Buy are well worth the money, especially on products valued at over a hundred dollars. I have every confidence in Best Buy now that I have had the experience of needing the protection plan. They were fast, efficient and I am so glad we had protection on our products. (Cell phone, tablet, TV and Laptop) Don't leave the store without checking out the protection plan for your purchase. Safety first means coverage to protect your electronics and access to quality repairs.

This was the best Warranty for my purchase.My Samsung television Warranty gave me piece of mind.

My last tv screen went black and I thought I was doomed. Here goes another $1000 on a tv. When it wasn’t even that old! But I have to thank my past self for buying geek squad. They were able to order parts and have them shipped. We were serviced during the pandemic and they took all the precautions! Ultimately my TV wasn’t salvageable so I was given a credit toward my next purchase! High recommend to everyone.

peace of mind, didnt wont to give mom a gift and find out something was wrong with it

Its a good choice to keep you items well instaled and protected without moving from your home.

Whenever you buy something from Best Buy’s and are offered a warranty get it. Best Buy’s has the best hassle free warranty service you just have to know how to describe your problem, when my sister tv was messing up she got it checked out 3 times until I told her to explain to them that the tv goes blank after hours of use. Come to find out the motherboard on the tv was the problem which got fixed right away when explained the problem properly in stead of just saying it goes black sometimes.

I have not needed to use this, but the piece of mind I have makes it worth it.

So easy and worth it! 5 year protection plan on a Hi Sense tv, it lasted about 4. 2 phone calls and 3 days later, brand new TV delovered to my door and they hauled away the old.

The service is good and they are very professional.

I believe you should always get protection plan for purchases this big and it was quick and fast and affordable.

I had an agent come to help with some dead pixels on my TV. He was polite and efficient, giving me all of the advice I need before ultimately replacing the product. Highly recommend for peace of mind!

This is a subscription that I plan to use if there is an issue with my purchase

Great picture. Liked the idea of being able to load different apps. Didn't like the fact that the memory was quickly used up after uploading a few apps. We ofteh received a message to uninstall apps to clean up the memory. Overall this is a great TV for the cost. You may need to be a little tech savvy for this one.

I love that it is wireless and no cartridges. I can see when it is low on ink!

Excellent help but sometimes there is a long waiting period for service to be completed.

I would never not have this extended warranty. I’ve used it many times and it made me feel very confident to continue to purchase these by the way they handle problems.