Customer Ratings & Reviews

I’m glad i added this on bc they help me with all my problems if needed

The Geed Squad service was outstanding! The representatives communicated frequently to let me know the status of their arrival, and were professional during the service call.

Free in home Geek Squad visits have been very helpful! They migrated data between my two I Macs and are helping me fine tune my Wi-Fi system in the house. The agents even make product recommendations and schedule a future appointment to deliver and install new items.

We love the geek squad protection. This is the main reason we shop at Best Buy. We had a problem a few years ago with a tv that we had owned over a year. We took the tv back to our local Best Buy. They looked at it and refunded us the entire amount we had paid for the tv. It took about 40 minutes for the entire process, including waiting in line.

We are very happy with our 5-year protection service. The cost was reasonable and the peace of mind is great. The tv was expensive and we are happy we are covered if anything goes wrong.

Always comes thru and perfect support because last year I had a problem with my 60" TV and they ordered the replacement screen at no cost - otherwise it would have been over $1200! Another problem a year later - and because of the on going problems - they stuck by their service and gave me full replacement cost I got the 65" same TV on sale for same as I got the 60" last year! Always on time and polite and explaining everything.

The service was excellent and the technician set up the TV and connect everything that was necessary and they also did a follow up call

Love the piece of mind. This is for eighteen year old granddaughter. Gaming, movies, constant use. Protection gives piece of mind

Haven't use the service yet because my TV is brand new but the customer service is excellent

We have not had to call the Geek Squad for this paticular item but they were there to assist us in getting out desktop set up and running quickly and with such patience. They were very informative.

Best thing I ever seen, works amazing love it highly recommended for anyone looking for something of quality.

No question it’s a smart buy!! as equipment get more sophisticated there is more possibility of things breaking down. This is a great way to protect yourself, and ensure that you do not waste your hard earned money.

My purchase was excellent purchase one of best tv I ever had. And all my services are excellent as well.

I trust and will continue until they fail to uphold their standards. Literally, the reason to purchase at BB, even if you find it slightly cheaper somewhere else (and for some reason BB won't price match).

Worth every penny to protect your purchase when getting a new OLED TV.

My dad and I can into best buy looking for a visioTV we had seen on sale on your website. We asked about this specific TV and the best buy guy knew exactly what we were talking about and where it was etc... He helped my dad find theTV that was perfect for him. Thank you so much! We will be back for many other purchases. Thank you for being so friendly... that's hard to find in a store associate. Our customer service pin is # 14150605219122216

I bought a 55"and a 65" SONY TVS.And then I also had them delivered and mounted.and then I got the warranty for both for 2yrs.I am 100%happy

Great service from Yaz T, CIA Sr. Geek squad. She very helpful in processing our store credit for our malfunctioning TV.

Geek Squad came in and took care of me by doing a Sony Triage. They submitted a claim on my behalf and were able to get me a replacement confirmation code to have my current TV exchanged.

I was interested in this product because of the price and the brand. I haven't had any problems for more than 6 years and it was a Christmas gift for father in-laws.