Customer Ratings & Reviews

Geek Squad warranty is great and come in handy just in case one of your items break down….

This is a must for almost every large purchase. They called me to ask if they could deliver early, which is the best. Thank you!

Can't go wrong at this price! Added mainly for the cost & protection ov the unit.

AWESOME CUSTOMER SERVICE. THANK YOU FOR YOUR HARD WORK.

Great to have peace and mind you are covered after the factory warranty has expired .BestBuy has great customer service on replacement plans.

No issues yet. Great tv. Responsive, good colors, easy to use, and it sounds great! Very happy with purchase.

But this for all tvs , I am usually the guy that says no to this by default. But I got it because the tv was so cheap. It was tcl, of course screen went out after a year. Called best buy came out next day , evaluated tv . Got to pick a replacement and pick it up same day. Could of had it delivered but I am impatient lol. Just get it.

The squad delivered my new tv and removed my old tv. They adjusted all the settings and most importantly showed me how to make adjustments.

Purchased the 5 year warranty for our new Samsung 70” TV. Hopefully we won’t have to use it but if something fails in the next 5 years we are covered! (As long as it is not a cracked or broken screen). Keep any young children away from the TV screen so this doesn’t happen!

Having extended warranty gives me a great piece of mind. Best Buy is one of the top customer service provider.

Haven't used the service yet but have in the past and it was good.

I have had overall luck with the service for the past items I've purchased in the past. Most times they provided a box to ship back the defective product and they send a replacement quickly. The only time I needed to go to the local store was to move data from an old PC to a new PC. The staff was pleasant overall, however needed to get the supervisor involved to cover the data transfer per the agreement of the plan since the team member was new and unfamiliar with the plan.

Never had issues with the Geek Squad. So far they have done the right thing for the electronics purchased at BestBuy

Appreciate having the protection of Geek Squad! The ease with them is great.

They have kept my devices safe for all this time. Great value for the money.

it is an awesome TV. Easy to use. Perfect for our living room

Got this on sale. Great picture and decent sound. TV OS is a bit laggy but not unbearble. Great for watching Netflix, was super easy to sign into all my streaming apps!

I always purchase the Geek Squad protection on consumer electronics if the cost of the product is substantial, or if the protection provides for cleaning, replacement, etc. I have used Geek Squad protection a couple of times and was satisfied to receive a replacement product through the local store without having to wait for one to be shipped from a replacement service center, or having to wait for the non-functioning product to be evaluated.

I haven't needed them lately, but the Geek Squad is always there to answer any questions.

I had bought a Vizio tv where it would shut of intermittently so I called Vizio they were no help. So bought a new Samsung tv I love this thing to death always purchase a extended warranty I hope I don’t have to use mine but if I do I know I’ll be covered! :)