Customer Ratings & Reviews

Love the Geek Squad, A+ help! They are always available if you need them!

Excelent service. Employees trained for the deferents TVs.

We purchased our five year protection plan. We had one on our last computer and were very glad we did so. No problem getting service from friendly staff.

The agent mounted my tv and all the equipment connection

Good for if I need it, but a bit disappointing from their other coverage plans. Most of their other protection plans include accidental damage so if you bump into it or your pets run wild or something happens to it, they'll replace the item. But unsurprisingly as items get more expensive, they drop that option in their protection plans such as this one. I just hope if anything happens to the actual product itself that is a result of regular use, it's actually covered in this plan.

I like the tv. The only issue was the picture quality during football games. Did not realize it until football season started

We always buy the extended warranty from Best Buy. It always pays off for us. Incredible service after you get past the first round of questions.

When you bit electronics I don’t think there is an easier process than dealing with Best Buy. So for me it’s a no brainer on a product over 1500 bucks.

They are always amazing and knowledgable each and evey time I have had to call or have them fix something.

Went above and beyond to help me. I really appreciate their service.

I just purchased this warranty and so far I haven't had to use it (thank goodness)! In the past, I have had this warranty and this warranty does far exceeds my expectations and Best Buy stand by their warranty 100%.

not used them yet can't really comment yet if there any good

Adjusted price with flash sale after purchase of which we appreciate

Love the tv. Great picture. Not a fan of off the voice commands but other than that’s it’s great.

The 5 year protection plan was offered and honored without any problems in an expeditious manner.

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.

After buying ii my products, i dont use my plan for now because my products are really good.

Great buy! I've used it twice already to troubleshoot problems with my computer since I purchased it. It turned out to be my hard drive and got free repairs, only having to buy the hardware. They were able to retrieve all of my data and transfer it to the new drive.

Store manager didn't know how the warranty worked and the sales team was confused, but the phone customer support team was great and made sure I didn't waste my money. Best Buy needs to hire their team back in greater numbers to cut down the wait time, especially at the Geek Squad.