Customer Ratings & Reviews

I wish I would have purchased this on the last TV a bought from Best Buy. The TV died 2 months after the manufacture warranty expired and it cost half the value of new to get it repaired.

I haven't used this service yet. I bought it in case my tv has problems and will be covered.

Always there when I need help or fixes for my tv so I think they are great

Geek Squad is always a good decision because if anything goes wrong you can get it fixed with no extra out of pocket expenses. I have been purchasing Geek Squad for years and I would say Buy it you won't be sorry for the extra protection you get.

Easy to buy but so far we have not had to use it. The only concern so far was handled by the manufacturer.

I bought this tv for my mom, and she loves it. The quality is amazing, just purchased a smaller one for my daughter.

I always get the "extra" protection because you never know what's going to happen. I figured I couldn't go wrong with getting it (and it was such a low price). It came in handy with a previous TV purchase. I only had to pay a "small" difference in the price of the TVs (since I purchased a different one the 2nd time).

Any time I puchase items I always make sure to add on Geek Squad. The service is very helpful whenever you have issues or questions

I've leveraged Geek Squad 2 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

Good deal overall and geek squad has not failed me yet. I have 3 years for my tv and if it dies I get the value of the tv brand new even if it breaks the last year on the last day of the warranty. That is piece of mind and worth the upfront cost.

A great value! I've already used the service and it paid for itself!

I bought a 85 inch Samsung tv from Best Buy and to be frank, I’m loving it very much. It’s very easy to use and i have not had any difficult problem setting it up.

My Landline Phone Log Information below: 1...Phone call to: Local Geek Squad in our local Best Buy Store Phone Call Log: 6/25/2020 12:13 PM Duration: On Hold for a total of 18 minutes 53 seconds 2...Geek Squad TV Home Theater Services (800) 433-5778 2. Phone Call Log 6/25/2020 12:34 PM Duration: On Hold for another 24 minutes 12 seconds After wasting nearly an hour on hold with no success we took our Purchase/Warranty Documents to our Local Best Buy Store to the Geek Squad Customer Service Counter and the Geek Squad Customer Service Person made us an appointment with the Geek Squad Home Warranty Service for Monday, June 29, 2020 between Noon and 8 PM CDT. Monday, June 29, 2020 at 11:39:42 AM CDT, our Geek Squad Technician arrived. viewed the TV, jotted down information from the back of TV, and informed us our TV could not be repaired, He stated that he would send me a text message with the Geek Squad Warranty Claims phone number and a claim number for a replacement TV covered under our warranty. The Geek Squad Technician left at 11:45:26 AM CDT, 5 minutes 44 seconds after arriving at our home to view our bad TV. At 12:39 PM CDT, 54 minutes later, we received a text message from the Geek Squad Technician for the Geek Squad Claims, Phone Number: 1-866-613-9853 and a Claim Number for the warranty to cover a new TV replacement. Phone call log: GEEK SQUAD CLAIMS (866) 613-9853 PLACED: 6/29/2020 12:41 PM CDT Duration: 12 minutes 6 seconds. Talked with a Geek Squad Agent, in the discussion with the Agent we let her know that our local store does not have a comparable TV and according to the Agent a similar TV is not available in any warehouse. The Agent said we did not have to decide immediately and we could take our time finding another TV set. POOR CUSTOMER SERVICE. AFTER MANY ATTEMPTS TO CONTACT GEEK SQUAD TV REPLACEMENT CLAIMS 1-866-613-9853 WE FINALLY WERE ABLE TO SPEAK TO AN AGENT AFTER ALMOST THREE (3) HOURS, BEING DISCONNECTED, REDIALING, DISCONNECTED, REDIALING, DISCONNECTED, REDIALING. THAT REALLY IS NOT THE WAY TO DO BUSINESS. NO EXCUSES! Our next #-1 attempt to call Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED: Thursday, July 2, 2020 at: 12:05 PM CDT Duration: ON HOLD FOR 1 hour 13 minutes 28 seconds with no answer and we were disconnected. Our next phone call #-2 to Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED Thursday, July 2, 2020 at 1:20 PM CDT Duration: ON HOLD FOR 20 minutes 52 seconds with no answer and we were disconnected AGAIN for the second time. Our next phone call #-3 to Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED Thursday, July 2, 2020 at 1:41 PM CDT Duration: 1 hour 5 minutes 51 seconds ON HOLD WITH GEEK SQUAD CLAIMS FROM: 12:05 PM CDT, Thursday, July 2, 2020 to approximately 2:41 PM CDT before we were actually able to speak with a Geek Squad Warranty Claims Agent about our TV replacement. Since a like similar TV was not available in any warehouse, we opted with the Geek Squad Claims Agent to take a Best Buy Gift Cash Card for the amount of the TV replacement. This was agreed to with us and the Agent before we ended our call at 2:47 PM CDT. Our Agent "G" promised on Thursday, July 2, 2020 at 2:46 PM CDT to send us the money for our claim in the form of a Best Buy Cash Gift Card and said it would be arriving by UPS-United Parcel Service and I should be getting an email confirming this transaction with a UPS Tracking Number. SUNDAY, JULY 5, 2020 I AM STILL WAITING FOR THAT UPS TRACKING NUMBER. WHAT IS GOING ON? WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH, ON HOLD FOR NEARLY THREE (3) HOURS LAST THURSDAY, JULY 2, 2020

Best tv ever This is the perfect item for my house , I wasn’t sure about this but the agent explained all details and I was very impressed

Had a quick question about setup and they got me the help i needed!

Reliable an necessary peace of mind electronics are expensive to repair

Promotes peace of mind regarding burn-in. (I was assured by customer service that burn-in was covered when I purchased my previous plan). I never had to use it with my 8 series LG OLED and I'm confident I won't have to with this panel.

Everything was great. Looks good. Sounds good. Quality is good

Hope I never need it but incredible levels of reassurance and confidence if something goes sideways!

Definitely worth getting the extended warranty, especially if you have little kids