Customer Ratings & Reviews

You can't go wrong with Geek Squad Protection on a device you expect to use and have for a long time. Every time I've had to use the Geek Squad Protection plan for an item that I got coverage on, the service has been great.

Good additional coverage for TV at a reasonable price. But still hoping it won't have to be used.

I would highly recommend the Geek Squad Protection. It's worth the price. When my tv stopped working, they provided a full credit to apply towards a another tv of my choice. The only downside was that it was difficult to speak with someone. I had wait on hold for a while, however overall the protection plan is great.

I purchased a Samsung 65" TV and it was delivered on time and set up in a short period of time. They had to move a heavy cabinet to get to the plug in's. They were very knowledgeable and polite. Answered any questions I had.

Do t know yet haven’t had to use it the item is brand new so hopefully won’t have to for awhile

I’m glad to be able to get this 5-year warranty. My last tv only lasted about 5 years. The back lights went out. Better off buying a new tv.

I love the peace of mind geek squad protection gives me !

A very careful delivery, it arrived in perfect condition.

Always helping with hands on tech issues. Great customer service skills as well!

Bought this protection with a television and ended up needing it, which got me the defective tv replaced for free. So glad I got it!! Purchased another item recently with this protection too, and hope to not need it again but kno I'm protected if I do. Appreciate the fact best buy does this service at a low cost.

Feels nice to have geek squad protection! Would recommend!

I love this program, I am not really tech savy and the new Tvs are much smarter than I. Whenever I have a problem with my Sony Bravia and my Samsung Qled I just call and they come out and fix the problem for me. Usually its not the Tv, just the lack of knowledge of the user. LOL

The Geek Squad installed my television and sound bar and made all needed adjustments.

Happy I purchased the 5 yr warranty. They were great in taking care of me. Thank you.

Came in on time and two people dropped off the tv. Very nice.

The agent over the phone was very friendly about helping me with my broken tv to replace it with a new one. Once the delivery agent brought the tv however, he was not helpful about mounting the tv. I already have a TV mount but he would not help me mount it.

Guy came helped me with my tv he was great very helpful.. wasnt able to fix my TV but helped me get a new one on the same day

Says I have 2 years and I would like to get a new TV that would work as well as it did when I purchased it! I only have less than one week to do this or maybe a year and a week. But I haven’t been able to use it because of a glitch having my home landline listed instead of my mobile telephone.

Great graphics for The price. Its also nice how they have the quick pick options for a few apps on the remote

For approx. $20, you are fully covered just in case there are problems with the Geek Squad......