Customer Ratings & Reviews

Handled fast and Efficiently Thanks to Geek Squad and In store Customer Service Representative made the transition seamless..

Great for TV, had burn in and they covered it, anything happens they cover it, i love Best Buy prptection. Only one i found the covers screen burn-in,

The agents or the TV exactly where I wanted it and were very respectful to my house and merchandise

It is a really good idea to always purchase the tv warranty just in case something happens to the tv

AMAZING CUSTOMER SERVICE, REALLY GIVES A SENSE OF PEACE OF MIND WHEN PURCHASING EXPENSIVE ITEMS. Very convenient and a must have. Would recommend for large electronic purchases. An easy buy.

We paid for their service only because we have bought so many products that we just wanted to make sure we were covered.

Great service! And The insurance paid for it itself

this is a must have when you buy tv. you just never know what would happen to your electronics. Plus bestbuy is great when you have an incident

I normally don't have any problems with the products that I buy at BestBuy(not an employee) Lol, but it's nice to know that I'm covered just in case that something does goes wrong. The warranty prices are descent and thank God I still haven't used one yet.

Very good service to have if you have any issue with the TV they come and fix it or if the panel needs to replace they will replace the panel if you have burning they will fix it I love that

Very good tele. I recommended my mom it too. Planning to get the new xbox with it

Having a piece of mind when buying Simeon is great

Agent came out to check on blurry screen. Said it wasn’t a good tv for streaming

The agent was very professional and accommodating.

Good to have peace knowing my purchases are covered through this service

No need for any service yet, but the price makes a 5-year warranty worth it.

This is GREAT if I have to use it, BUT I am hoping to never have to use it!

With these high tech TVs it's possible this type of coverage will come in handy, it sure did for a previous 70inch Sharp Aquos TV that I had to return. I now have this coverage for 2 recent large screen purchases. I would not risk a purchase now without it

Havent had to use them yet but since i bought an oled there the only ones i know of with a 5yr warranty that covers burn in so i have no worries.

The only good thing about it is knowing you'll have a replacement for 5 years if something goes bad. After dealing with the geek squad customer service multiple time on multiple products it leaves a lot to be desired. Plus I had to pay another $150 for new protection plan on my tv I traded in for, simply because they couldn't figure out what was wrong with my tv. I don't think it's fair that I paid $150 initially for the protection and guarantee they will fix what's wrong and because they can't figure it out have to pay another $150 because they were stumped and tired of trying. 5-6 attempts and still couldn't get it.