Customer Ratings & Reviews

Great product and service would recommend. This is the specialist came out to my house and checked my TV and worked out my problem great service

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

With this service its one less worry off ur back knowing if anything goes wrong with ur TV ur covered.

Always good to have protection on products. Especially living in Florida with power surge etc

Worth the purchase to protect the tv from anything crazy. This is my sons tv and definitely worth it.

Love that Geek can help with tech problems or questions answered when I need it

I worked as a member of the Geek Squad for a year at Best Buy 1071 in Gainesville, GA. I believe in this service.

Two words: geek squad. Never lets me down! I can always count on them to get my repairs done.

Although I have not had to use this yet....and hopefully not ever, I was kinda disappointed at purchase time. I expected some papers describing where and who to contact - at least an email. If I ever have to use it, I will need to chase down the paperwork. Overall did not get a warm-fuzzy on this service.

Geek squad has never failed me in all the years I have had protection plans with them and I have had several.

All kind of insurance is a very good option, and in this case if you have kids BUY IT

Glad we haven't had to use it yet but we have in the past ..Its a must with kids ..

I always get geek squad when I buy something because my kids break everything and they will fix it are replace it

well needed...had to return tv for another set...glad i got the warranty

This was an excellent purchase because I have already got my monies worth. Will definitely renew.

Excellent service from Geek Squad don’t turn the service down you will regret It later o

I get these plans to be reassure my stuff will be taken care of if anything happens

I always buy the protection plan, when you least expect it, it has saved my butt many times!

This is an absolute must for any OLED purchase. The ease of mind knowing it’ll cover burn in is amazing.

Haven't had to use it yet, but it feels good knowing I'm protected.