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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30814 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 522 Showing 10,421-10,440 of 30,814 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive always had good experiences using the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Sharp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had a chance to use them yet!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very helpful and professional. We had the install our tv and soundbar. Did a great job. There was an issue that crept up and we were able to schedule a reinstall with no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    To the Geek-Mobile!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's hope that my post does not mean that I will need their service for repair. It's like insurance - better to have it and not need it than need it and not have it!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    You’re awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love best buy extended warranty! Its worth it for sure, thank you guys!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Needs Improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a customer of geek squad over 20 years, and they're quality has declined. Had a product go bad in 6 months and the price of the item doubled. They did not pro-rate my credit and gave me minimal options but to upgrade to a way more expensive item, even though i wanted a direct replacement or next comparable item for my warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    *knocks on wood*

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use this service yet, but I have heard great things from others who have, especially relatives and believe that if it is needed at some point Best Buy will stand and deliver!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always go with protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use this service yet, but I have heard great things from others who have, especially relatives and believe that if it is needed at some point Best Buy will stand and deliver!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service nice people when you call easy going people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Geek Squad protection plans worth every cent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get geek protection on all my devices. They cover everything and support the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is a great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is the best had some issues setting up my tv they helped me during the process and all is well now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having my Geek Squad protection service provides me with a definite peace of mind. I would not purchase an electronic product without this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had geek squad protection for multiple items for many years, I have used the service and have always had a positive experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must have with all new tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As you know, even tvs have a ton of tech and software in them. All of the new consoles and 4k tvs are very expensive, so I highly recommend purchasing the 2yr geek squad plan through best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORTH IT.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it, especially when you have tv’s or anything you want to protect just incase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable technical support both on computer/tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote ability to fix my TV and the in house installation as well as previous visits in store with computer ended up with all fixes with courteous, professional and timely service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have any trouble with the insurance plans.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carter family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always safe to back to help, when your not sure what wrong. When you have tried all things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent price for 5 years on a budget tv that has some reviews about quality issues. TBD if it is needed in 5 years.

    I would recommend this to a friend