Customer Ratings & Reviews

The agents hooked up the TV and explained everything to us from turning it on to turning on Prime Video. These guys were very knowledgeable, smart, and especially patient with us and took their time to install the tv and were very neat and cleaned up after themselves including taking the box/trash with them. All I had to do was to sit down and enjoy my new TV.

Highly recommend to get with purchases. My TV started to show bright spots on the edge after nearly 2 years. Made a call. They sent someone out. Determined the tv needed to be exchanged. Since my tv is still usable I was able get a gift card for the full amount I paid on my tv and keep my tv. They went above and beyond.

We had Andrew from the Geek Squad come to our home to set up out new TV and sound bar. He was wonderful!! He answered all our “senior” questions and helped us feel comfortable with using the new technology. He was knowledgeable, accommodating, listened and answered our questions, and was professional. He told us we could call him if we had any additional questions which we have done. He was very patient with us. He made us feel comfortable with our new purchase. Wonderful!!!

What's there to say about Geek Squad?! It's a great service for a great price. I wouldn't be without them.

This is the best protection for all home electronics. We recently had to use it on a Large Screen TV (58 inch). The TV had a great picture, but kept having sound problems. After we had the Geek Squad out for a 3rd time in 2 years , we were given a fair credit on the unit and upgraded to a Sony 58 inch.

Honestly can’t go wrong with the Protecrion Plan and the Geek Squad!

Added peace of mind! Can't go wrong with the extra warranty.

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!

Did not need a full service install, but prompt and curtious service on time and they called ahead. Good service.

I bought this for insurance for my 98” television. It is a little pricey but the coverage is good and it would pay for itself with one call.

Always great to have some protection and help in case anythign happens. Geek Squad are a massive help.

As I age, and I am just shy of 70 now, it gets more difficult to keep up with computer advances and time saving shortcuts. This is just a small part of what The Geek Squad can help you with. Of course, there is the rare event when an electronic device actually malfunctions, and this is the obvious time to get their help. However, the more often need for these people is when you cannot seem to get the hang of specific sequences of procedures or when some device really doesn't work as it is supposed to.

Love this Tv. Has a crisp clear screen! Perfect for viewing sports!

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

Haven’t had to use it but glad to have it in case we should need it !

I got a 5 year extended warranty for my Vizio TV. Recently had to have Geek squad come to my house. They replaced my TV with a new Vizio TVbecause of cost to repair it. I took my old Vizio TV to the nearest Best Buy and they exchanged for my New Vizio TV. With no hassles or problems. The agent who came to my house was freindly and new what he was doing. I woyld recomend that anyone buying electronics at Best Buy get a Geek squad warranty.

So happy I purchased this but I don’t think I’ll need it

The Geek Squad gives you all the reassurance you need with a new product that IF anything goes wrong, you're covered. Samsung has a good warranty but with the Geek Squad behind you the worries are gone.

I know we bought this protection for a computer that are 7 year old child uses and I've already forgotten I had this plan it's been a year now and had absolutely no issues with my computer. So I'm happy to say I bought this plan for issues but it's funny I've already forgotten about the plan. It just goes to show that Best Buy sells a product that doesn't need a plan. I'm not saying I didn't need the plan I'm saying I bought a good product regardless.

I've had two Samsung flat screens die at the 4 year mark. I had the 5 year warranty on the, First time it only cost me around $100 for a replacement. This time I switched to Sony and it cost me a couple hundred over the warranty refund. So I purchased the the 5 yr warranty on the Sony.