Customer Ratings & Reviews

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

If you are purchasing a high end tv or high end Home theater setup, get this. I am not a believer in protection plans for almost all products , but i have purchased this for Both of my LG tvs and i am so glad i did,. Had issues with burn in on my first LG and Geek Squad was extremely helpful and lived up to the warranty. EXCELLENT< THANK YOU BEST BUY!!!!!

Needed a way protect my new B4 model!! Highly recommend for any TV over $500.

The geek squad , is a must have ! They are fast a reliable ! You gotta love them

Definitely a must for any appliance. Good service and easy to call for assistance.

I recommend always purchasing an extending warranty with any electronic/appliance you buy these days. It has paid off for me in so many ways, whereas I would be stuck with a huge repair bill or an unusable product. Best Buy has always been terrific about honoring their extended warranties, with with repair or replacement. The Geek Squad has always been easy to deal with, whether in store or home delivery and set up.

I usually never buy a service plan but I did with the purchase of my new television. It's for "just in case". Hopefully I will never need to use it and if I do it was worth the price!

If I ever have to use the Geek Squad warranty I’ll feel confident if they all are as competent, knowledgeable and courteous as Kelyn.

The warranty plans are good from Best Buy. I had to send off a tv and they couldn’t find a problem with it. Shipped it back to the store and when I picked it up it was doing the same thing. The manager went ahead and gave me store credit for the TV. I love Best Buy’s customer service.

Haven't had to use it, but I've got it. Just in case.

The 5 year geek squad warranty is excellent. If they can’t fix the TV they will replace it. The geek squad comes to your residence they are very polite, professional and prompt with time.

GS agents were patient, efficient, and made me feel confident they knew what I needed to get up and running with my system. My old laptop had 10+ years of family photos, professional files and my financial records. The device was dying a painful death but GS transferred all fills to new device.

Very good product would purchase again . Service plan is piece of mind

As this was a gift to my mother I purchased the warranty so I could have someone go to her if the item needed repair. This makes everyone’s life easier

Great service to have in anything you may need to have repaired

Great tv. Crisp image good sound. Really enjoy how Roku is apple friendly. I have spple tv , chromecast and Roku wins by a landslide.

Have not used it yet but it’s good to know it’s there. Why do I have to pay for an in-home visit when I have the warranty?

Seems expensive for the time frame of coverage. Hopefully will not need to use.

The Geek Squad professionals quickly mounted my television and peripherals. Additionally, they assisted me in set-up and provided a thorough overview of the features.

I'm not a big fan of warranties on small electronics. But for a $400 TV . . . I bought the 2-year warranty for a little over $20. I figured that if something is going to go wrong with the set, it should happen within two years. Otherwise, it should be OK. Then it would be time for a new TV, anyway. My only interaction with the Geek Squad was on a carry-into-the-store computer problem. They diagnosed the problem and recommended a self-fix (which worked), and charged me nothing! I was impressed.