Customer Ratings & Reviews

I normally do not purchase extended warranties. However, I have purchased a few now at Best Buy. I became a firm believer when a camera was accidentally dropped by my daughter. Camera was fixed, and good as new. When it came time for the 5 year purchase, it was to cover a large screen TV. My savings on the TV more than covered the cost of the plan. And for what the TV cost, it was very affordable peace of mind. May not use it, but I have it.

The service was excellent and the technician set up the TV and connect everything that was necessary and they also did a follow up call

I am happy the geek squad protection plan was purchased. This purchase will give me peace of mind in case something happens to the television. Even though the television is new sometimes things happen unexpectedly without warning. So having this will eliminate any uneasiness of this purchase. I would highly recommend this to anyone.

The agents were very knowledgeable and very proffessional

Imagine red lines down the tv and you just realized it is a new 80" Enough said Best Buy will make sure that new investment works well beyond you paying it off. I always use my Best Buy credit card. If you look at my photo, you can imagine something going wrong past the manufactures alloted time. With my 5 year I know that for 5 years our family will have a working 65" that if something happens Best Buy will pick it up and bring us back a working unit for 60 months.

The support when I came into the store was top notch. Incredible knowledgable and went above and beyond to answer my questions and concerns!

Rather get the most out of your purchase why not be safe than sorry

excellent service ! would recommend them..anytime..

Anytime I need to use, I’ve had nothing but great service. I would recommend to anyone who has purchased appliances, computers, tv , games, etc to purchase a warranty .

Used it the 2nd day I bought a new Sony TV, and month 58 of a 5 year plan on a microwave. Got my money back.

This is a great television set and I would recommend it to anyone seeks the maximum in image quality. Samsung's nano-crystal technology allows for vibrant colors and great brightness. The TV itself has wonderful software features such as SmartHub which allows for apps including Netflix, Hulu, etc. For the gamers, this TV offers an amazing refresh rate meaning that you will be able to have an immersive gaming experience without experiencing any issues, especially with those more fast paced games.

It’s great knowing that your covered. The 5 years is a lot of coverage.

Always a good addon for products you care about!!!

Haven't had to use Geek Squad yet for any broken items but have purchased open box items in the past that they have certified and the items are always exactly as described so they seem to know how to rate items and what comes with and how to use a device. Geek Squad was also instrumental with getting me a refund on an installation gone bad on my dishwasher (note - Geek Squad wasn't the installer).

Geek Squad Protection was well worth the money! It comes with little extras that you just don't think about. They not only installed my TV(believe me, the owner's manual left out a lot of steps), but they hauled away my old TV (there is normally a fee for this). The agents were knowledgeable, courteous, and took the time to explain all of the features of my new TV.

Overly qualified × way too good. i love their service.

Haven't had to use their services yet but will with the computer I just bought

This is a great (refundable) option if you want protection. Bought it for my last TV and when we relocated and left the TV behind, Best Buy prorated my refund and I got a good chunk of change back, so my warranty fee wasn't wasted on something I no longer owned! Great way to go for peace of mind protection.

Purchased this service agreement with the purchase of our new 85" TV and mount.

Hopefully I will not ever have use it! My mother made an appointment with them. When I say they was constantly asking her questions about her issues. Resolved her problem. Was ver respectful!