Customer Ratings & Reviews

I recently purchased the Geek Squad 5-Year Protection Plan, and it has been a fantastic investment! From the moment I signed up, the level of service and support exceeded my expectations. What I love most is the peace of mind it provides. Knowing that my device is protected against accidental damage, hardware issues, and even manufacturer defects makes owning expensive tech worry-free. When I had an issue with my laptop, the Geek Squad team was quick to respond. They handled everything with professionalism, keeping me updated every step of the way. The plan also includes unlimited repairs, and if the device cannot be fixed, they offer a replacement. That’s a huge relief because it ensures I’ll never be without the tech I rely on daily. Plus, the team is knowledgeable, friendly, and genuinely committed to helping customers. This plan isn’t just insurance; it’s a hassle-free, comprehensive safety net. Whether it’s for a phone, TV, or laptop, I highly recommend the Geek Squad 5-Year Protection Plan to anyone looking to protect their investments. It’s well worth the cost for the coverage and incredible service!

a must have when you purchase a TV, this alone saved me thousands in the repolacement process. My TV started to have pixels go bad (white lines accorss the television) in the top right corner. I was able to have geek swuad take a look and they said its no good and issue me a credit for the TV through the insurance. Withour it i would have paid 3k plus tax, with this insurance i paid a third a got the new insurance...

This why i get my electronics from Best Buy because of Geek Squad. I don't have to send it off anywhere. And i absolutely love that.

We took out insurance because it was reasonably priced.

I have yet to actually score this review for the TV because idk what it exactly cost so i’ll update it later

With a tv that didn’t fit in my car, they helped dearly with getting the return pushed back out (has to be rechecked by tech) and put it on hold til I could come back for my open box purchase! They, the first gentleman I spoke to on the phone to make the purchase & the whole best buy team at the location I visited helped amazingly!!!

I have had good experiences with the Geek Squad extended warranty so I always have piece of mind when I purchase it with every buy.

I'm glad I got my 5 year warranty it worked Wonders when, my 55 inch TV went out. I was given and delivered a brand new one. So I renewed my insurance one more time.

Hopefully I never have to use the warranty but at least I have peace of mind for 5 years!

A 5 year protection for the nowadays crappy quality is a wise decision in my opinion

I am happy I purchased the Protection plan, gives you peace of mind abd there when you need ir most.

Excellent clarity and color. Highly recommend it. Sound from tv speakers is decent and gets plenty loud. The Samsung OS is ok. At first had issues connecting to the internet so had to factory reset the TV in settings and so far so good. Price has gone down by 300 bucks in the last few months. Wait a bit more and might get cheaper lol. By then something else better would come out but for tv movie steaming this really is plenty. Haven’t played games on it yet. But hooked up my laptop with hdmi and works flawlessly.

extremely helpful and informative, helped me with my cracked phone screen the same day!

Definitely recommend getting this for large purchases. I've never needed to use it. But it definitely is a peace of mind. I know people that have used it. I have a family member that Is a best buy manager and they fully recommend it as it does pay for itself most tye time

I am never the type of person to purchase an extended warranty. After some consideration I ended up purchasing the Geek Squad protection plan for my LG CX series OLED, I had it for several years and one day I noticed pink and grey horizontal lines on the lower half of my screen. I immediately called and scheduled to have one of the techs come out and diagnose my screen. The tech informed me that the cost of a new panel exceeded the allowable amount for replacement and they would actually replace my Tv for a newer generation! I could not be happier with my experience with Geek Squad and I will continue purchase a protection plans for years to come!

I (thankfully) haven't needed to use my warranty yet, but Best Buy made it super easy and affordable to protect my purchase!

Fast and easy to help quick response friendly people

Excellent idea to offer coverage on a TV... Hope to never use, but if I do, coverage is there.

Great for the price. Last t.v I bought did not last to long.

Love getting protection plan. It is always better to be safe than sorry. Definitely reccomend