Customer Ratings & Reviews

This agent mounted my TV and connected perfectly.

Associates connected every attachment necessary for full TV viewing.

Great quality service. Always available when I had an issue.

Excellent and really nice will definitely add it to more

Great service they help you and explain very well what your device has

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

Thankfully, I have not had to utilize the incredibly beneficial Geek Squad services quite yet, but it's refreshing to know they are available if needed

This protection was helpful but not in all the ways i thought. Some items don't qualify and that's not what i thought when i purchased. Now i buy individual protection for each item, it's easier to understand. The services are pricy so i never sought them out.

Best Buy (Geek Squad) honors their warranty. I've bought this warranty for each of my kids laptops when they go into college. I have one who tends to have issues with her machines. In every case, Best Buy has honored the warranty and fixed or replaced the machine. Awesome Job Geek Squad!

Geek Squad was very professional. They arrived on time and gave previous text as to the time. I would recommend their service to everyone.

It is always good to get this on more expensive items, look a TV, but not sure it is as essential for under $100 items.

In today's complex electronic world, I wanted the protection and a hassle-free way to deal with the problems we experience from time to time. I haven't had to use it yet, but it brings me comfort to know I can get help when I need it.

They offer protection on almost every product and get things done!

Our 1 year old Insignia TV lost the picture. I was fortunate to have purchased the Geek Squad Protection. The technician came to the house, assessed the issue and ordered a part. He assured us that he would return the next week and install the new part. When he came back to install, the TV failed. He promptly said "You get a new TV". He gave us a voucher for a same/similar TV. We had to return the dead TV. We promptly went to the Best Buy store, turned in the dead TV with the components, and they directed us to the TV dept. We found the same TV, one year newer, and completed the transaction. When we brought it home and set it up, everything loaded up from the Amazon account, and we were able to enjoy the evening. We recommend the Geek Squad, they were very professional and very accommodating to our needs.

I am consistently impressed and pleased with the service from Geek Squad. Always outstanding. The reps are helpful and efficient and professional and knowledgable. Delighted to use their services.

Honestly, the Geek Squad protection is very customer-friendly and hassle-free to use.

Nothing, I was hoping I can get to use Geek Squad in the near future. thank you!

I love having geek squad, when I can’t or don’t want to install something they can and make it look easy. lol.

Why by one year when you can get five year for a good price I really like this

You absolutely cannot beat a Best Buy protection plan for televisions! Especially for OLED TV's due to burn-in being covered unlike most protection plans elsewhere. I have personal experiences in which I have had 2 different LG OLED TV's that have been replaced, like for like (with one being upgraded from CX to G3!) due to accumulated dead pixels clusters. Techs came out, diagnosed and TV replaced (even wall mounted again for no charge!) in less than 2 weeks with me of course purchasing new protection plans for both! Best protection plan in the business!