Customer Ratings & Reviews

I would always recommend the protection. You never know when you will need it!

Friendly staff, they solve problems with products rather quickly and have them either fixed or replaced in a timely manner.

Outstanding service highly recommend came out to look at what was wrong with my tv couldn’t fix it had a gift card the same day for the value that I payed for my tv the same same

With the cost of UHD 4K TVs rising, we could justify the cost of a 100% 5 year warranty through the GEEK Squad to give us peace of mind. We had the recent experience of another brand TV dying completely 2 months after the manufacturers warranty expired but was able to get a new 4K 60" TV at no cost to us under our extended warranty.

Fantastic service with good suggestions. They give suggestions based on what is good for us.

I've had great service from Geek Squad in the past with my warranties so I can't complain. This is why I decided to purchase the extended warranty from them on my TVL tv.

Excellent TV! Roku really knows how to make TVs. The picture and sound quality are awesome.

Peace of mind when you need it. You’ll never go wrong having extended protection for your purchases from Best Buy and Geek Squad.

The Geek Squad can assist you in setting up and repairing tech devices, like smartphones, smartwatches and tablets, as well as large appliances and electronics, I recommended

Really good service and nice to know I have something to fall back on

Excellent service and peace of mind. I recommend people buying TVs or laptops to add this protection on. I always get better service out of here than the manufacturer

Awesome yes it was the best experience of my life at Best Buy

It’s a option that I purchased in addition to the TV. Fortunately, I haven’t had to use the warranty yet.

Service was outstanding. Got a Rep on the phone 1st thing on a Sunday morning. Was off the phone within 10 mins and had a replacement product on its way & scheduled before we hung up. Bravo Best Buy!

I have been getting the Geek Squad protection on my Best Buy purchases for years. It's definitely worth it as they will either fix the problem or replace the item with the newest model if the model isn't available any longer. I love having the piece of mind knowing that if something happens, I don't have to spend a ton of money to replace it. Geek Squad is extremely knowledgeable and trustworthy. Definitely worth the money for larger purchases.

I bought a TV in 2017 and also purchased a 5 year Geek Squad warranty. I know some people will say warranties usually expire before you need them, but in this case, I was so glad I had it. The old TV suddenly stopped working, Geek Squad sent someone to check it out, it could not be repaired, so they replaced it with a new TV. I purchased another 5 year warranty for this new TV.

Great deal for dealing with my computer and issues and new parts.

Love the television but really appreciated Steven Wrenn of Geek Squad who installed it within my home theater group. He was professional, knowledgeable and very helpful in explaining everything to me. I also purchased at his suggestion a master remote controller. He programmed and again explained how to find everything I needed. I LOVE having one device do it all. If I ever need a Geek Squad service call I hope Steven is one to respond. I am attaching a photo showing quality of picture.

Haven't had any need to utilize, but have in the past and received great service.

Love geek squaf.always ready to help when needed. So far they fixed three of my devices.