Customer Ratings & Reviews

This is a must for almost every large purchase. They called me to ask if they could deliver early, which is the best. Thank you!

Great service Geek sqaud never lets me down and they even show me and help me understand things i dont understand

Peace of mind after taking 5 year purchase guarantee plan. The Bestbuy offered the 5 year program for $99 which is a reasonable price.

I bought an open box TV and it had a small burn spot. I called the service and they came out and fixed it. Now I basically have a brand new TV. They were extremely professional, knowledgeable and helpful!

Haven’t had any issues with the tv to use it but for the reviews that o have seen should be a great service I always look @ the review and it sounds great

Many of my friends tell me it’s a waste of money to buy the extended warranty. I disagree. I had had issues at the 4 year mark and they replaced the item then all I had to do is buy another 5 year warranty. The piece of mind makes it worth it for me. Best Buy has a great geek squad

I just purchased this warranty and so far I haven't had to use it (thank goodness)! In the past, I have had this warranty and this warranty does far exceeds my expectations and Best Buy stand by their warranty 100%.

Store manager didn't know how the warranty worked and the sales team was confused, but the phone customer support team was great and made sure I didn't waste my money. Best Buy needs to hire their team back in greater numbers to cut down the wait time, especially at the Geek Squad.

This insurance is awesome. Twice I've had to replace televisions with this insurance and they were completely covered.

Geek Squad and Total Tech with Best Buy are a must have. I have had Geek Squad provide the following services: desktop/laptop setup, laptap "wiping", laptop key board replacement, Virus cleanup, and troubleshooting. You should not pass on the support packages.

Great service. Had previously purchased on my 3 year old tv which Geek Squad could not repair. Offered a new tv to replace the old tv at no extra cost. Needless to say as the previous 5 year warranty was on the old tv, I purchased a new 5 year warranty on my new tv.

My grandson mounted my TV on the wall. When the TV was delivered, I was shown how it operates. I'm very pleased.

I had a previous 5 year warranty on my old TV. The picture went bad 1 month before the warranty expired. I was handled professionally all the way. New TV, installation and programming of my universal remote, everything for free. Great warranty.

[Employee of bestbuy] Crucial for any large purchase a Best buy. Always worth it to put protection on your item.

Great people and great help they answered all my questions right away

Great plan that takes the worry out of the little things

I always get the protection plan a d the times I had to use it, no questions asked. My item was either repaired or replaced in a reasonable time frame.

I mounted the TV Myself but the people were very helpful with all the advice they gave me, I appreciate all the recommendations and good energy I was given

Great help quality personnel now. I will recruit workmen everybody to get the geek squad. I give them Too thumbs up

The agents knew what they were doing which was a pleasant surprise. Installed item for my elderly Mother without and issue.