Customer Ratings & Reviews

I have had the Geek Squad diagnose and fix problems with my laptop twice in one year. They are efficient and knowledgeable. they found viruses that my software could not find. Now it runs like new. They do request that you make an appointment, but I was able to just walk in to have them figure out why an external blu-ray drive would not work.

It’s good knowing that if anything ever happens Geek squad has you covered.

VERY happy with the Geek Squad's delivery and complete set up of our new Samsung TV. Glad we got the 2-year Geek Squad Protection.

I recommend getting the geek squad plan, especially for those expensive purchases. The no hassle replacement is EVERYTHING. I have kids and they can look at something and it will break. Lol. Fortunately geek squad has always been there to rescue us. Thanks best buy and geek squad. Fast, friendly service that's worth every penny.

Money well spent. Even the best equipment can break down. Enter the Geek Squad.

Yes a must have for any investment! Theres also a membership you can get for geek squad on all your items instead of buying them individually with each item.

A must add on with new equipment. Even if you don’t even use it, it’s worth it for the peace of mind.

The Geek squad agent was able to advise me on options for my car installed and completed the installation on a timely and professional service. My laptop was also remotely repaired in a very professional manner to my satisfaction.

Awesome service by the geek squad. Great to have because you never know when you will need it.

Awesome 5-Star Google Review !!!!!!!!!!!!!!!!!!!!!!

Hoping the warranty covers anything that happens to my tv

Amazing warranty, i hope i never have to use it but I sat down and spoke to a rep at the store and they answered every question i could come up with. I wish i remembered the guy name but it gave me extra confidence that i made the right decision.

Excelent service. Employees trained for the deferents TVs.

The geek squad protection is something that is a must for an expensive appliance. I brought one for my sony tv and it crapped out in 1 year and they gave me my money back. I am going to buy it again. Deciding if i will buy another sony...

Purchased the 2 year protection, but have not had to use it. Have had great response with this service in the past so felt it was a must.

not used them yet can't really comment yet if there any good

I used to avoid the Geek Squad or any insurance protection on devices but now since I have protected almost everything I buy now. It is safer to pay a few extra dollars then to pay a full price to have it fixed or be purchased again. I recommend this product with BestBuy!!

The agent mounted my tv and all the equipment connection

I would recommend this for any led or lcd tv. As time progresses single pixels may go out (has happened to me) and the entire panel will have to be replaced. This becomes expensive and after time passes they will just fulfill your warrantee on the tv because the panels are not made any more. I had a pixel go out and it drove me crazy having a white spec on the screen. Ultimately it's up to you however.

Really comes in handy for technical difficulties and saves a lot of money when in need of a replacement. Very informal and patient.