Customer Ratings & Reviews

I was able to use the warranty to get my new TV and I’m totally satisfied. The process was easy breezy beautiful.

I do this every time I buy a tv, well worth it. My old tv was around 10 years old and I bought a warranty on that one too

but of all the squads, its better to have a Geek and a cheerleader.

The technicians were very professional from the get-go. They understood that they couldn’t park in the street because double parking they would’ve got a ticket so they were humble enough to go and park in the back alley which wound up being better. They were very courteous they picked up after themselves. They kept the chitchat to very minimal amongst themselves. They explained everything thoroughly and how the television worked and what to expect.

If you buy an electronic item over $500, always buy this protection plan. I purchased it with a TV and unfortunately had to use it but it works perfectly. This is a must. Think of it this way, If you buy a tv that is over $1000 are you okay with buying a new one if you do not have the protection plan?

I personally have not used the protection but what I do know is that they fix it there I love that because I know I can get it within a week instead of waiting for a new tv like other retailers have and there is no hassle

Thanks for always taking such good care geek squad!

I've been a loyal Samsung TV person for years. Any time I'm looking for a TV, I'll always get a Samsung. I purchased a TV from Best Buy in 2012 and it finally started to go out. I replaced it with the same size to fit inside my TV stand and this one has a great picture and more features. For under $200, you really can't beat that. Great quality at a great price.

I highly recommend getting a Geek Squad Protection plan when you purchase a TV. I chose the 2-Year Standard Geek Squad Protection plan. Now, I do not have to worry if there are any issues with by purchase. Get a Geek Squad Protection plan and enjoy your TV without any worries.

This protection is always there for me and has never let me down even though I've only needed once I buy it with everything I buy over $100.00. Im nervous and want the protection. They always give replacement if something fails. Thank you so much, Erin.

I have friends who have used this warranty in the past and every story I’ve heard has been excellent. While I hope I don’t have to use it, I’m glad I added it incase I ever need to. Peace of mind is an absolute fantastic feeling when making a purchase on something, this is nothing short of that.

This air conditioner is wonderful. Quiet and freeze the room wonderfully

I am so impressed with Best Buy. You can actually see the product. I have used the Geek Squad before and was pleasantly surprised with the quick, efficient service I received. I would recommend this protection to anyone, especially for products that have a history of problems. Thanks, Best Buy!

Geek Squad Protection is an excellent investment for keeping your devices safe and worry-free. The coverage includes accidental damage, hardware issues, and quick repair or replacement options. Service is hassle-free, and the staff are professional and helpful. Having this protection adds peace of mind, especially for expensive electronics. It’s easy to set up and well worth the cost. Highly recommended for anyone who wants reliable device protection.

Gives me the confidence to keep purchase of open box tv that has 6400 hours on the panel. I wouldn't have, but it's a Sony. They should alert you to display items prior to purchase. Haven't used warranty yet. Hope it comes through if I need it.

Was offered to me while I was in the check out line in person as manager of store went above and beyond that day to help me with a gift for my grandson

I hope we won’t need this but I’ve had this level before with excellent success. Great working with them

Geek squad did not install my TV but I will say that I've used them for years for other purposes and they are always polite and attentive to your needs. I would always suggest adding Geek Squad protection on anything you buy from Beat Buy. It's worth the purchase.

Found out my tv wasn’t working and they helped me use my warranty to upgrade and get a brand that I’m more confident in. Thanks for all your help!

I haven't had to use it yet for isssues or repair. But just knowing we have the Geek Squad to help us if needed is a relief. It was the reason we used Best Buy to make our purchase. When they installed our tv it was fast and they were very friendly they answered our questions and were very helpful at time of delivery.