Customer Ratings & Reviews

They try their best to make you happy. They are very aware and very attentive.

There pretty easy to get in contact with and they don’t make it difficult with their appointments like some other companies

Good for the price and peace of mind for the protection of my items

Excellent product in terms of price and quality. recommended

Best Buy’s warranty is great really take care of the customer and give great customer service

Definitely needed this for my tv, hung it on the wrong mount and it started glitching.

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They set up an appointment for anin home visit within the week that I called. Because of COVID Brandon from the Home Theater Department of Geek Squad (Home Theater Dept handles large TVs), took information from us over the phone to diagnose the problem prior to coming to our home. Based on our description he attempted to order the part he suspected was the problem. But the part wasn't available. So they called and told me I had a choice of an exchange for another of the same if it was available, another comparable tv costing the same as what I had paid for this one, or store credit for the total amount I paid for the original television. We chose the store credit. Within minutes I received two emails. The first was a copy of my original receipt. The second was the link for the store credit. It required my phone number and a Pin number that was on the bottom of the receipt from the first email. One click later and I had my store credit. It was really that EASY! We dealt with several people along the way. They were always pleasant and took their time to help us. By choosing the store credit, my husband and I were able to shop the current sales, decide if we wanted to downsize from 75", whether we wanted to spend less this time or maybe spend a little more. But several hours later we choose another 75" TV just not the same one. And YES we'll be purchasing the 5yr Warranty Plan again.

Very knowledgeable helpful people who are apart of this services.

I'm glad i got the protection i needed just in case

Mr Nadeau and the other Geek Squad gentleman took down our older smart Tv, and mounted our new Tv using the same Tv mount as we previously had. They alsohooked up our Surround sound, Blu Ray player and our new streaming service. Very professional, friendly answering our questions. They also hauled away our old TV

Great TV. Purchased 2 year Protection Plan. Lightning strike damaged TV 2 months before expiration of Protection Plan. TV will be replaced under the Plan. GREAT DEAL!

I have not had the necessity to use the coverage for any of the devices bought with the Geek Squad Protection.

Excellent assistance from the first call to replace the previous equipment, very fast process.

My tv started smoking so i order another i picked my TV up the girl that brought it out was very pleasant and my aide helped her put it the Van that was very good day.

Great protection, but read the fine print, there is alot of ways they can get out of covering your items

Reviewing a product protection plan. I hope I don’t have to use it

Any time I have issues with any of my devices to do a warranty on them they always have it taken care of in a timely manor. Will continue to utilize this option with my future purchases

I recently had the pleasure of experiencing the incredible service provided by Geek Squad, and I am genuinely amazed. From the moment I reached out for technical assistance to the resolution of my issue, the Geek Squad team displayed unmatched professionalism and expertise. Their customer support was prompt, courteous, and efficient. The technicians demonstrated a deep understanding of my tech concerns and went above and beyond to ensure a swift and effective solution. What truly sets Geek Squad apart is their commitment to customer satisfaction. Whether it's troubleshooting, installations, or general tech advice, Geek Squad has proven to be a reliable ally for anyone navigating the complexities of modern technology. I wholeheartedly recommend their services to anyone seeking top-notch tech support. Kudos to Geek Squad for their amazing service.

All i have to say is that everyone need to try the Geek Squad service to feel as goos as i do. My tv need some qork done and Geek Squad sent a professional to help me out. I had a computer to fix and they did. Also, all the store in NYC has great customer services in the Geek Squad Department and throughout the Best Buy store.