Customer Ratings & Reviews

Have always had good service with Geek Squad! They take care of the issue and genuinely help.

You can't go wrong with Geek Squad Protection on a device you expect to use and have for a long time. Every time I've had to use the Geek Squad Protection plan for an item that I got coverage on, the service has been great.

Keaton was great! One of the best employees, I would recommend him to a friend or family whenever buying a tv!

My husband & I love Geek Squad protection - both for repairs & technology issues. Most issues can be resolved from home by the knowledgeable technicians. We are not very computer literate, so we wouldn't be without Geek Squad services.

I haven’t had to use it yet and hopefully never need to.

I would highly recommend the Geek Squad Protection. It's worth the price. When my tv stopped working, they provided a full credit to apply towards a another tv of my choice. The only downside was that it was difficult to speak with someone. I had wait on hold for a while, however overall the protection plan is great.

Geek squad has been great when we've had issues in the past.

Geek squad service is a must have for me. They are top notch and are very professional. A must have service for me.

I have renewed my Geek Squad coverage for the last 5 years. I’ve had wonderful service from them. Anytime I need assistance I can log in from home and most of the time they fix the problem in no time. When I have had to go to the store everyone is extremely helpful and knowledgeable.

I purchased a Samsung 65" TV and it was delivered on time and set up in a short period of time. They had to move a heavy cabinet to get to the plug in's. They were very knowledgeable and polite. Answered any questions I had.

Love that you can spend a lil extra money to make sure your stuff is covered incase of something stupid happens

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Purchased for grandsons bedroom and couldnt be happier with it

Haven’t had the opportunity to use it yet but I’m sure they are reliable

Says I have 2 years and I would like to get a new TV that would work as well as it did when I purchased it! I only have less than one week to do this or maybe a year and a week. But I haven’t been able to use it because of a glitch having my home landline listed instead of my mobile telephone.

Great peace of mind. When I always buy a TV I buy this and it has worked in the past.

Excellent service. Would recommend anyone to purchase!

I purchased for a minimal fee a warranty on the TV. I feel confident that Best Buy will stand behind their warranty.

My first purchase of Geek Squad services! The technician who assisted me in store was courteous and helpful. I am looking forward to having this coverage for my electronic devices!

Replacement plan is good to have just in case. I had to use it one time on another purchase and it covers it just like they say. I wouldn’t go without it.