Customer Ratings & Reviews

Don’t see the need for this service. It does not cover crack screens only the electrical inside. But thats covered under manufacturing warranty. So this service is a waste of money.

Was told that when I purchased the geek squad service it included damage. Well it doesn’t. And really I don’t think the tv was damaged there isn’t a scratch on the screen yet has a shatter pattern behind it. In my research I found that sometimes they just do that but idk. Anyways ya make sure you double triple check the plan had I known it wasn’t insured for damage protection as well I wouldn’t have even bought the tv. Extremely Disappointed!!!!

You never know when you need this coverage but it is so overpriced. Plus if you make a claim you are only guaranteed the products worth at that time not exceeding what you spent....

The experience that I had with HP definitely made the Geek Squad worth it.

The people are very knowledgeable and professional and would try again

They delivered this beautiful tv on on March 9 I believe and at that time I didn’t have the money to buy the protection plan . And when I had the money I been calling to buy the 5 years and it’s been a nightmare . First I called the store and they said I can’t go there bcs the store it’s close due to the corona virus so they gave me this numbers that I been calling for couple days and they put me on hold for hours. And always get the wrong department. It’s so frustrating that I gave up. Pls help me if u see this review. ALL I WANT IS TO BUY EXTRA PROTECTION PLAN THATS ALL...

I have not had to use this and hope I never do but a great piece of mind!

Had limited use with geek squad, but happy with the interaction so far

After two failed attempts to fix my TV, I was left with only one option, to have my money returned and purchase a new TV. I lost 2 months of warranty, and had to purchase a smallet TV with NO warranty, because the prices have went up from when I purchased my TV. I only had the option to refund my money after a very professional and courteous technician came to replace two different circuit boards which didnt work. I feel like I lost out on my warranty and doubt to purchase again.

I really enjoy my new tv. I'm able to take it with me at the in laws so great.

BEWARE I purchased a TV 45 DAYS ago. It stopped working. Power cut out. No help from BB as its under manufacturers warranty. BB protection won't kick in until next year.

I was experiencing shadowing on my screen. Guy came out and accused us of dropping tv saying he could see gaps. I was within 1yr of samsung warranty so called them instead. They saw no gaps and promptly replaced my screen. I would like my $86 back that I paid for this non protection agreement

Do NOT buy this coverage, it literally covers nothing and is almost impossible to actually use. Instead go with the warranty package from Amazon or Verizon. This only covers issues related to manufacturer defects. After this experience I am no longer a best buy customer.

if your buying a tv plan does cover physical damage like cracked screen. only cover software and operating system

My tv had an issue and the squad made it very simple to have it replaced

How do I grade a warranty? If something were to happen, I'm sure I'll love it.

Never again ill pay for a geek squad service they just to be great but after the pandemic they schedule your service for 1 month from the date you request and then they justify your issue and they dont replace your item like in the past

Seems I understand why it’s not that popular, I’ve had nothing but problems with this starting a month after purchase, on a weekly or shorter basis, it’ll turns off by itself, hdmi connections won’t show up, or it won’t turn off or on sometimes, but mostly the volume won’t work… it’s been the worst tv I’ve ever had…

Although I havent had any problems yet, a 5 year warranty is pretty reassuring.

Geek Squad canceled my protection without my knowing. I never canceled it.