Customer Ratings & Reviews

It's a good idea to have a extra A5 year warranty on the set

I haven't used it yet but I have it just in case my t.v. goes out.

There are some agents that know what they are taking about, but a lot of them don't. So I wouldn't trust them unless you know your product well.

I Hooper it works for me and gives me a new tv or fix it promptly

I guess this is a good purchase but I instantly regret it after. Got suckered by the sales person. Samsung is a good product. Had some of my devices for years. I plan to buy another Samsung TV and will not add the protection no matter how much they pressure me...

Bought a tv with the warranty for peace of mind Best Buy had meon wait for 20 minutes to have me call the manufacturer who was closed to wait of the phone another who knows how long to get back with geek squad

I try the service but they have some difficult people to work with

Customer service finds ways to Not allow customers to use this paid service. You speak to foreigners who don’t speak English and require you to speak repetitive. Claims that they don’t see the repair plan yet receipt shows that I paid for the plan

I love Samsung product they're very durable very satusfie thanks .

It was fine. It won't change your world, but it works.

The worst 100 dollar warranty for tv larger than 42 inches take my tv to best buy with receipt to exchange can't i have to set appointment for to come your house took over 2 weeks make sure u not lying about your broke tv then set another appointment that took over a week to come back to your house to fix it

If anything goes wrong god forbid I know I have geeek squad

I called in a week after purchasing the TV and a two-year protection plan. A week later I called to extend the plan to five years. The representative told me it went through, but it didn't. I will be purchasing from Amazon from now on.

Does not really work that well all things considered. For $100 its a joke

We purchased the protection plan because the sales rep told us it coveted accidental damage. Our TV was dropped while moving it. This protection DOES NOT cover damage to the screen. Had we known it didn't really cover accidents, we would have stuck with the manufacturer warranty

Absolute rip off I did a three year on my laptop (luckily I'm tech savvy and cloned the OEM m.2 solid state hard drive to a Samsung Evo 1 TB. Well the point is I came in with a problem I was getting blue screens with a :-( saying problem and I kept boot looping and they said the only thing we cover is cracked screens or external damage no software problems When I purchased it I specifically asked if they do internal and external damage they said yes.

did not need to use this hopefully I never do but I'm sure its good

Probably unnecessary, which is why they bother selling it.

Gimmick. Everything is "bring it in" .... "make an appointment." Best Buy closed in my neighborhood so nearest store is 20 miles away!!!! I'm so disappointed with the experience on my expensive gaming laptop that barely lasted 2 years. This is my second or third bad experience with Geek Squad, but baring the unforeseen, my last.

I haven't received or had to use yet but I'm sure it is good.