Customer Ratings & Reviews

Geek squad will answer all your tech questions. Use it as it’s provided with purchase! Thanks Best Buy!

Very knowledgeable and friendly, answered questions so that I can understand more about Tech. I was able to set up myself, thanks to them! Really like BEST BUY, thats why i puchased my second TOSHIBA FIRESTICK from there.

My Geek Squad Protection is the best purchase I could have made! I've had to use my plan twice so far since purchasing the TV. Once for the TV wireless capabilities, as the internal connector was not working, and once for the remote when the IR reader stopped working. The Geek Squad provided superior service both times. The wireless issue did take longer to solve, as the part was on back order for some time, but the Geek Squad kept in contact with me weekly to update me on the expected arrival and to let me know they'd not forgotten about me. Wonderful customer service!

Geeksqaud services are prominent and reliable. I have opted this for my tv purchase on thanksgiving

In love with the sound bar. The bass is amazing. I have it for my bedroom, bass shakes the whole room even on a low volume.

Best Buy stands behind their products so I always buy the protection plan. Many people feel that the plans are a waste of money but they are wonderful if you have a problem with a product. I have bought many plans and never used them but on the other hand I have had plans on larger purchases that ended up being a tremendous product to invest in for the future of my purchase. I always spend the few extra dollars for my protection and peace of mind.

Gsp is a must for all my products from best buy. I dont really recommend totaltech if you don’t need computer help. But if you are a frequent buyer i recommend just purchasing the geeksquad protection plan on your items. If you purchase totaltech youll be paying more for the membership every year than the plan outright for each item.

Always good to have with appliances! You just never know what could happen!

The Geek Squad gives you all the reassurance you need with a new product that IF anything goes wrong, you're covered. Samsung has a good warranty but with the Geek Squad behind you the worries are gone.

Good nice service trust Best Buy for couple of years

I had the 5 year protection plan on my GX 77” oled and had issues with the tv. Geek squad tried a repair which didn’t work so they replaced the tv with a new G3 77” oled. I would recommend this plan (which I got again on this tv)

Purchase protections plans selectively. When I've had an issue replacement easy.

Amazing and good service, I really like their knowledge

we have not had to call them yet. We did on a previous device and they fixed it promptly at no cost

The guys delivered new tv..installed new tv mounting bracket, worked very clean and efficient

I have always purchased the Best Buy Protection Plan on big-ticketed items like TVs, laptops that could easily get damaged. I had been advised not to get it as it is a waste of money since products are built to last. But not all products do. For the $500/5yr Protection Plan I purchased in 2010, I have called Geek Squad several times to fix my broken TV. Paid $0 on all those house calls. When they could not fix the TV in my last service call, they replaced it. What did I get? A $1000 credit to go towards the purchase of a new one...Of course, I purchased the Protection Plan, thus this review :)

Like the added coverage just in case something happens at a low cost

Avoid the hassle and expense of buyi g a new tv. I had two tv fail after 3 years. Both were covered by the 5 year extended warranty and either fixed or replaced without any hassle. I bought a plasma tv 14 years ago and still works without issue. These LEDs are less reliable

purchased this for my TCL tv. Have not used but I have incase anything should happen in the next 5 years.

I have not had to use the geek squad so I really can’t give an accurate review. But it is nice to know they are there if I have any problems with my Toshiba tv.