Customer Ratings & Reviews

My tv screen got broke , i call geeq squad and settle appointment, but guy came from geeq squad said , they dont cover broken screen.. so i make a big mistake to buy tv from best and pay another extra $100 to protection .

No need to purchase additional coverage, you only get a store credit for whatever you paid for an item and mine was a Samsung Ultra HD Smart TV. Supposed to get a comparable tv on replacement, but yes If I WANT TO PAY AND ADDITIONAL $130.00 plus tax!!!! I would rate protection plan a BIG FAT ZERO!

Love having the satisfaction of knowing if anything happens to my product it is covered to be fixed or replaced

Just okay service, not sure it’s really worth the additional money.

This television provides great 4k visuals. unfortunately it stops there, not so great smart tv experience.

Best buy ussually has the best warrenties of any store. Apprentntly when it comes to tvs, however, they cover nothing other than defects $200 for something the manufacture would do.

Team should inform customers that item has to be inspected before receiving geek squad protection

Tried 3 times to get tech support. Talked to some foreign person each time could not understand, could not talk to someone in USA. Was told a manager from Wilmington< NC store would call me. Never did. Totally disapointed with Geek squad. A rip off no stars if I can.

I paid great money for an extended warranty but the tv needed to be replaced before the warranty even took place, they did replace the tv but i lost my warranty so now flying on a wing and a prair. If it breaks again i have nothing. That is why i don't like warranties.

3 different person to get an appointment and the last one will return my call in one hour. After 24 hours still waiting for the call. No support in spanish.

I was given a date for the Geek Squad to mount my TV and they never showed up. I called in an was given the run around and then was given another appointment 3 weeks later! Once the men finally came they couldn't mount my TV. My husband had to do it!

Plan says it will cover accidental, surge, etc..... Tv was accidentally bumped and knocked to floor and cracked the screen. When trying to get the warranty to cover it and get replaced was told it was not covered under the extended warranty.

Good price but dropped it off at my garage and I had to pay to get it drug upstairs and it scratched my wood

I have asked for the policy multiple times and was left on hold for hours. I still do not have a copy of it!

Requiers a seven day. Wait to repair a TV not worth the money nor the headache not enough, geek squad members to fill the demand better off, not even buying it to begin with because they are no help

They delivered and set up the TV. They left the old TV at my house, they were supposed to take the old TV with them. I called the geek squad and was told someone was going to call me back within 24 hours. I have not received a call yet. I was told the old tv would be taken back at no charge.

Floor sales agents at the store lie about the quality and scope of the warranties they sell. Buyer beware they do not live up to the promises they make regarding the warranty.

Waiting to hear from Best Buy. Not responsive. $ more characters? phphpphphffffp

I purchased this but GS refused to fix my TV and asked me to instead return my purchase.

Absolutely the worst thing you can get from Best Buy. The support is a bunch of clueless high school students and the work of the repair factory is mediocre at best. Would rather learn to repair the items myself.