Customer Ratings & Reviews

This is the worst deal i have ever made in my life. I will never advice anyone to get this deal.

Cant get call back. Purchased tv that wont connect and have been teying to get help. Now it is past return time and still no call back. Called requesting manager call back has been 2 weeks and still no call back

Did not help with tv just dropped at door. There is nothing else to say about this.

This was cancelled along with tv shattered screen and returned to store in crydtsl lake il

Just not sure I will ever need it. Wish there was a better option

Apparently, I cannot use this purchase at all, because I no longer remember (or the website got it wrong) one of the (not my regular) phone #'s that I supplied, at the time that I was picking up the product.

Poor service! Took way too long also got a used control board with someone else's information on it.

The one and only time I needed it, it didn’t cover my issue…

worst service ever ! Geek squad made my experience with Sony TV very terrible and I do recommend Best Buy to find another service provider who care for their customers.

Very helpful, thank you so much for your assistance

I dropped off my Lenovo in July 2018 which I purchased in April 2017 from Bestbuy to get repaired for a cracked screen. They quoted me $700.00 to fix a laptop I paid $850.00. They gave me no options and just gave me the laptop back.

Do not spend any money on this!!! Only protect manufactured damages.

Wasted money on this no one is taking care. my tv was broken they said the manufacturing warranty need to end then only geek squad can covers

Last TV I buy from Best Buy. I thought I would be covered by my 5-year geek squad protection plan... But no... Regardless of whats wrong with the TV if there is ANY damage to the screen it voids the protection plan. Wish I knew this before I bought a TV at best buy. Costco at least replaces the TV if the screen is cracked. And Costco will be enjoying all future electronic purchases...

This is a lie outright Best Buy has refused to replace my tv stated that it was only a 1 year

already tried calling for support and they transferred me three times before telling me to contact the manufacturer for assistance

I feel if a company knows it is selling only quality products then they will stand behind them. As an example: I purchased a sound bar for $400.00 and then bought the extended warranty. The remote buttons wear out every 6 months (true story). My warranty only allows for one replacement over the extended years so it would have been cheaper for me to replace the remote each time.

Called after TV died after 6 weeks. Told to return to store, store would not exchange.

Not with it basically an upcharge for the same things that your manufacturer warrant covers.

Awesome quality Tv. No issues w.r.t quality as of today.