Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30848 reviews
(30,848 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
absolutely useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad coverage is absolutely useless and pathetic
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad is a bunch of bs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U do not protect anything waist of money and I am very mad this don't make no sense that nobody can help me I not happy with this buy I waisted my money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty added though I didn't want it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Added on 5 year warranty even though I didnt want it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They rob me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn't worth it at all it wasn't no help at all
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on the geek squad it was not worth it they just steal your money
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Skip Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Skip the Geek squad protection. When you have a great product, the manufacturer's warranty will usually cover the item in the first years.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad is so terrible. They make you buy a plan every time you have a return or exchange.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy 100/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is wast of my money The screen is broken now the tv and the payment i made for the geek squad. It cast me totally 3k++
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Store has no TV installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad send independent contractor off the street that refused to install TV
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled this, iit renewed automatically. I canceled as they actually broke my laptop and sold me something which wasn't worth it. I don't think I will have them service anything I own.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
help me please god help me best buy....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they gave me to 65 inch tvs and i just order a 75in 900h i dont understand Best buy and they charged my for both 65 inch tvs for the restock fee's unbeliveable........
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it for parents of small children.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it for my TV, since they will not repair accidental breakage
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted over 3 hours
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For over 3 hours, speaking to 17 different people,chatting online twice - my service protection plan is STILL not showing up. Got transferred, disconnected, told wrong department - my frustration has me on theverge of tears with no resolution.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Everything is an exception
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is the point, everything that happens to the TV is not covered by the plan.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Its slow and gets stuck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very slow never buy google powered tv amazon is best
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless…. When I needed it couldn’t use it. It was a waste of money. Doesn’t cover almost anything.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Ok folks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was done that I couldn’t have done in less time step it up. They don’t answer all of your questions. They rush you. I’ve only came in contact with 2 nice Geeks. The others need to go.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
The Tv and warranty both stink!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv lasted about a year, purchased warranty, they’ve had it 6 days now and still no word on when it will repaired or replaced!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad takes too long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t trust their protection plans. It’s been 6 weeks and still don’t have a working tv.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Head of House
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was never given a copy of the warranty and would love to have it sent to me.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friend