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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30850 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1478 Showing 29,541-29,560 of 30,850 reviews
  • Rated 1 out of 5 stars

    I did really need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did get any problems with my laptop for now so I just pay for no thing

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 1 out of 5 stars

    Warranty covers nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly pointless don’t wasted your money. Warranty covers nothing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impossible to use service plan.,...................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not friendly support staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called my first day after purchase was advised by Geek squad can't answer any issues or concerns over phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    5 year warraanty on what tv or disc player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how to set yp warranty so im upset about that

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    a waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthless since the player is defective! I shouldn't have bothered.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t know we had this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually had no idea we had this, never used it…yeah

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geekservices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it yet but glad to have the options available to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never have had to use. Probably should not have bought with my purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV I purchased with this protection was defective.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 2 year warranty which is useless for television falls

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't to happy with the people setting up the appoint or trying to help me with connecting my product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this should I need it. Hope I don't have to use it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know how I feel for having bought this extended warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty was not honored. Will never buy warranty again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad install service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My scheduled in-home appointment was never re-scheduled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waste of money wont cover much of anything until they ge reply back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will Buy from PC richards instead! Worst EXPERIENCE!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ok for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's better to have the Geek Squad protection and don't need it than to need it and don't have it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really recommend it they too much money and if you !!!!!!!!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Carlos. Thank you for taking time to share this with us. We appreciate the feedback as it can help us grow our services. If you have any further questions or concerns, please let us know.