Customer Ratings & Reviews

I am not knowledgeable when it comes to why video quality on some televisions is better than others. Maybe it is the type (LED vs older tech?). I say this prefacing my comparison of our old TVs. We have two Toshibas, bought in 2007. Love those two TVs. People look "real", have color to their cheeks; plus, no issues in all that time. This Insignia, everything is kind of "whited out" or overly bright (yep, tried the different settings). However, my main reason for purchasing this TV is wanting a dumb TV; and, those options are becoming extremely limited recently. My ID was stolen in 2021 and the privacy issues with the "smart TVs" do not instill confidence. (To disclose: 50 year old female that does not understand my peers' obsession with posting everything, never removing phones from hands, etc.) Well, even though the video is a little lacking, the sound seems similar to the Toshibas. And, my husband said, "Buy at least one more, since it seems we won't have a choice of non-"smart" in the near future." I think the reason our Toshibas have lasted 16 years is because there is no software to crash, not be updated, etc. So, yes, I recommend! Maybe I'll get a third to store away. I do have an Insignia antenna purchase here at Best Buy attached - we get 56 channels in our location. I also have a Roku and BluRay player attached. Yes, I get the Roku is "smart", but I can disconnect and the tv still functions with the antenna.

I’m not usually prone to purchase warranties, but when I read the service provider was Geek Squad & the price so affordable I felt confident in my choice.

very good service and very useful we never know when you need it

Great price for the peace of mind. I'm happy with my purchase

always on point no matter the task. If you haven't used your wasting your money.

On the Plus side, excellent picture; clear and sharp 1080pHD, On the Negative side: took over 4 hours to get it to correctly scan for cable broadcast channels, and had to reset the TV to factory defaults before it was able to do so. Picture is a little washed out so changed the picture settings to "Dynamic" and major improvement; problem is when you change streaming service or switch to broadcast TV a message says "Optimizing Picture Settings" which results in the washed out picture. You have to set the picture to "Dynamic" every time you switch each streaming service or switch to cable channel broadcast. Royal Pain. Alexa remote is pretty good otherwise the remote is pretty basic and feels kind of flimsy. DON'T count on any help from Best Buy with TV issues; Geek Squad only deals with computers and their foreign country based telephone tech support knows nothing and doesn't even make notes on your account when you call (9 calls in a 3 1/2 hour period and had to repeat myself every time as the predecessor never noted the account. ATROCIOUS customer support, but if you can live with the picture reset every time - and I can - this TV is pretty good for the price point.

Best coverage around. They replaced my tv no questioned asked.

Having this warranty has given me a piece of mind and knowing if I ever need any assistance, they’ll be there

You never know when you will need warranty coverage or support so having this plan is assurance I know any issues I have will be resolved.

Good printer, print perfect pictures. Good for our home office good for family projects, and kids school projects.

The Geek Squad 2-Year Standard Protection is helpful for long-term coverage. Easy process and gives confidence for bigger purchases.

The protection plan is a must when purchasing a TV, and Best Buy makes it to easy to use!

Warranties are great to ensure your product's lifeline. So far i didn't need it so far, but it's always a good investment, you never know what could happen and best buy's warranties have solved some issues in the past when i needed ;)

Great price for extended protection on my television.

Purchased a Nintendo Switch for the kids. A must have option if you're gonna let kids do what kids do. Take away the worries of accidents with Geek Squad Protection.

purchased it for my TCL 65qm8k. i didn't want to take the risk. so happy that i did it

I honestly haven’t used it but it’s always nice to add the geek squad service.

Awesome excellent recommended to anybody favorite TV

I haven't utilized it yet, but I feel certain BB will hold up their end of the bargain. The price was great considering the price of the TV which is why I purchased the extended warranty.

Geek squad already came out twice, with no questions asked.