Customer Ratings & Reviews

I have a 65 inch Samsung TV. There is slight line in the center where geek squad stated it is a manufacturer defect. (looks less a paper folded and opened up, can see at angle) I have had it since April of 2018, I have the 2 year extended warrantee, because the picture is clearer and you can only see the line at an angle, Best buy will not replace it. I call best buy, first the rep states yes they will replace due to Manufacturer defects, but then after speaking to geek squad, the best buy rep states *there is a clause* because there is still a good pix. The geek squad rep admits manufacturer defect, nothin done to TV but wont replace? I want to see that * clause** Less than a year old! sales rep at Best buy sells it one way, geek squad different rules. Can somebody please send me a copy of the clause

I didn't end up needing to use this, but it was affordable and peace of mind is definitely worthwhile in my opinion!

Great value and quality. Highly recommended for the price.

Hard to find a good small tv for my kitchen. This one is great

Thankfully I haven't had to use my service contract that I purchased, but I have had questions about my product and they were very helpful in answering them and helping me come to a resolution.

Good overall. My only disappointment is that it doesn't have enough hdmi ports. It actually sucks!!

The agents mounted and hooked my tv up with experience and knowledge of flat screens and surfaces capable of handling a big flat screen

I have not had to use the warranty but I did read it. Nice to know if there are any problems with the product I buy they will replace it with the exact same item or the closest upgraded model

very helpful plan if you need peace of mind which comes at very reasonable and affordable price.

I have always purchased protection plans after a bad experience with a television a few years ago. When making a large investment it makes sense to spend a few dollars more on protection.

We have unfortunately had to use the warranty, BUT the process was seamless. They stand behind their word..

Great service and peace of mind . It worth the investment

great protection plan don't know when you might need it.

Perfect way to insure your tech investments! This is a no brainer.

Didnt use the protection plan so they refunded me some of my money. A++

Clarity is mind blowing ! Love this TV and thinner than my phone. But be careful when unboxing cos any mistake will break your screen.

It is really good idea tobget one extended warranty for any electronic i recommend geek squad.

I just bought this Toshiba tv and don't think I'll need to use the services of the Geek Squad. Since I know nothing about tv's, I decided to buy the service plan for help if needed. .

For the price I almost always buy one.. Just depends on what product it is.....

We like the simplicity of the non-Smart TV, but the audio pops, squeals and makes other strange sounds. Also the sound fluctuates horribly, reducing to nothing, then blasting.