Customer Ratings & Reviews

Extended Warranty? You think you are getting additional 2 years on top of 1 year manufacture warranty. Not so, warranty is total 2 years. Of course, it stops working right after 2 year mark. No picture. should have bought the one I wanted, Samsung only going forward.

Regret, regret regret! Unless your'e a Google lover (major personal info sharer), this is not for you. Can't switch between broadcast tv & Hulu without major effort. Regret, regret, regret!

This is not a warranty, it’s an extended return period to give you store credit. All the talk about replacing with same model or next one up are lies. They offered me a tv far worse specs then the one I had. Save your money

I bought this with my Sharp 4k TV at one of the bestbuy in-store locations. They said this plan would take care if my TV is damaged and would help me with fixing or replacing the TV. The TV's remote got damaged and when I reached out to them, they said this is not covered. If a small remote is not covered after paying some $60, I'm not sure if other things like screen damage are covered. I would definitely save my money and not buy this next time.

I bought an open box version of this product, and recently found the number of hours the TV has been turned on (deep in the menus). MY "OPEN BOX" TV HAD BEEN ON FOR OVER 4000 HOURS. Was likely a store display for over a year. This is NOT open box, this is fraud to pass this item off as almost new. Respond, Best Buy.

So if there were starts it would be a 2.5 out of 5 . I got my use of it once when I had a storm surge and it would power on. They fixed it although it did take a long time. THIS DOESNT COVER DAMAGE. why would anyone buy a plan that doesn't cover damage...... Why.

While setting up the TV the screen kept going black. I kept resetting it and realized after troubleshooting that if anything is plugged into an HDMI port or the network port it was causing it. I googled the problem and the first hit was Hisense "BLACK SCREEN OF DEATH" how to fix. I tried for 2 hours to get this horrible purchase to work and I am going to have to box it up and return it for a different brand that works.

Worked for two weeks, then the software issues started: 1. No volume on hd channels, so had to reboot system. 2. Turning power on does nothing, so after playing around, changed input a few times and it finally displayed the video. For some reason, my return window was only 2 weeks? Best Buy, really?

Not used it does not apply to me as an end user for

Well I hope I never need to use it. Lol **********

I purchased this TV through Best Buy. It was damaged in transit. I talked to several reps I wanted a replacement TV they canceled the order didn’t issue a replacement and told me I had to wait one billing cycle to receive a refund. That’s almost 2 weeks but I didn’t take them two weeks to receive my money. I would never do business with them again.

The picture was fine but the speakers were busted within the first 6 weeks.

I tried to file a claim and the online chat sent me to the store with a case ID number. The store employees told me that they were supposed to arrange for a in-home visit and they couldn’t do anything. When I got back with the Online help, They just told me to call the phone number.

The custmer service for this is really bad. Was told by 3 people over the phone and 1 in person at the store that my cracked tv would be covered when setting up my appointment. The tech scheduled to come out said the phone people dont know anything and said cracked tvs are not. Such a headache with this back and forth. I really dont know if this is good or not to get.

I purchased this as a gift, I do not have an ability to exchange it for a replacement, it was an open box and the description said "excellent condition" but when it got to the gift recipients house and she opened it up it did not have any feet in the box. the tv is fine. they just have to lean it against the wall to use it now.

I'm not happy with the service that I have purchased from you for additional $160. I had a problem but Luis didn't bother to come personally but try to tell me over the internet what to do. Got fad up and call Spectrum their technician came and fixed the problem even that was not Spectrum problem

Do not buy a "protection plan" that doesn't cover accidental. I would argue this false advertising just call it an extending warranty. Been on the phone 4 times providing callback numbers no one has a long hold. Asked to talk to a supervisor and said the call back would be in 4-6 hours. unacceptable and this is the last purchase i'll be making at best buy.

My Sony Oled only worked for a year and three months. Then the screen stopped working altogether. When told of the situation, Best Buy refused to replace the TV, and I was stuck with countless hours coordinating with Sony to get a replacement PLUS a reinstall bill on top of it. I would not buy this TV again.

DO NOT BUY THIS TV! This tv even when you turn the brightness all the way down to 8 and turn the contrast down you get terrible blooming on dark scenes. I have a Samsung Q70R from 2019 and it has absolutely no blooming on dark scenes at all. Samsung has gone down hill and I will never buy one of their products again.

I purchased in October and was supposed to receive the delivery, but either Best Buy got my address wrong or the delivery company misdelivered it. Until now, I haven't received my order, and even when I complained to customer service, they're shifting the responsibility to me, making it difficult for a replacement or refund.