Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30853 reviews
(30,853 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not worth the purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time I have tried to use a geek squad protection plan and I hear the same thing. Oh that is not covered under the plan. Or they tell me something that just does not make sense.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Yonkers worst buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason I put one star was because I had no choice. The yonkers best buy has the worst staff you can imaging. Very unprofessional. Not polite at all. Made me wait 3 hours for them to unload a truck then tell me they did not have it. Don't buy from them. They are liars
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No remote or power cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came with no screws for the legs, no remote, no power adapter.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. They take your product and ship it out leaving you without. Do t waste your moneyed
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 55" Vizio 4K TV only 15 days ago and it already has a dead pixel. Will the pricey GS protection plan cover it? NOPE. Instead, Best Buy wants me to pack my huge tv back into the box, lug it back to the store, and only then will they order me a new tv, which I will most likely have to wait about 2 weeks to receive. Worst $1000 ever spent.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Googe TVs are horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this smart TV. It is absolute garbage. I constantly have to unplug it to reset it. Go get a ROKU for 1/3 of the price
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv delivery:(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy tvs for delivery -cancelled 3 times! So disappointed!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Keep purchasing but never use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They should extend the time from if not used..otherwise it’s just a waste of money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Service sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said install came free with tv. They are liers. Dont trust them.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst home service i have received from them. Cancelled my order 2 times the delivery men were very rude. Should’ve never ordered from them.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery was a mess
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They showed up at 8am instead of the 2-6pm window. My roommate was extremely annoyed at this.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not needed. Refunded on return of TV that was not an acceptable quality.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst protection plans
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When i purchased the protection plan, the cashier clearly said it covered accidental damages, now bestbuy is backing oout on their word!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Will not replace damaged TV you take out of box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was removed from box had a damaged screen. They refused to replace the damaged TV. Never Never will my family buy from them again.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
horrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 visits and 2 different mechanics and over the month i cant use my oven. Still same issue and today i was on hold for over 2 hours to get an answer that they will send different company. There is my another day off,waiting for them to fix my issue?
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Very disappointed!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid over $200 for geek squad protection. But I have to wait 2 weeks for someone to come look at my TV!!! That is just unacceptable. And my TV less then 2 years old!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Roku theft
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL – Roku TVs a year ago I bought a TCL TV at Best Buy that was advertised as Roku ready. A year later the TV locked up. And the only way to reactivate it is to BUY a Roku account. I am out over $400 for this TV, unless I buy a Roku account.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Return it, bad quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad for the Wall mounting , and quick movement is super choppy
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not helpful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent wasn't helpful at all and gave me a number to call and ended the chat before I had a chance to write it down.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty Return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty was returned back to my Besy Buy card that is closed. No one called me to confirm where I wanted my return sent. Not acceptable
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend