Customer Ratings & Reviews

I'm a big fan of the Geek Squad protection packages. They replaced a 65" LG OLED C6 TV a few years ago due to burn in and the replacement process was hassle free and went very smoothly. On a side note, the standard warranty included with LG OLED TVs does not cover burn in. I purchase the Geek Squad Protection Plans on all electronics I buy from Best Buy.

Very smooth delivery. Very friendly installation. 10/10

We're so happy we purchased Geek Squad coverage. They were easy to schedule, prompt, polite, and very knowledgeable and efficient. We are so inept in anything electronic, but they explained how to use the new TV and music setup in terms we can understand.

Awsome service they help fix and replace tv rec to get warranty

It's always good to have a service plan on your electronics.

Respectful young men from the Geeks delivered and installed the TV smoothly.

Its a great service and i would do it again but my needs have changed.

Very good product would purchase again . Service plan is piece of mind

the best way to keep our equipment protected, excellent extended warranty.

I've got 5 tvs on the house, all 5 samsung. If I had to buy another one, ot will be samsung. My phone is samsung. Just the best brand in the US

I always stand by geek squad! I love feeling safe with the coverage on my items!

I never needed to use there services but if i had needed to those guy's are great

Haven't used it, but glad I have it in case of a problem.

The store plan adds good coverage to the warranty.

The Geek Squad unpacked my 65" Oled TV & set it up so fast I couldn't believe it. They explained the actual TV set up to me as they were connecting it to my supplier. The two squad members seemed to enjoy their jobs as well as explain everything to the customer. They even took the empty cardboard box with them. What more can you ask for? They are great.

Have not used it yet but it’s good to know it’s there. Why do I have to pay for an in-home visit when I have the warranty?

Love the geek squad. They are easy to talk to and professional.

Recommend service protection. On cheaper products. Phones require a extra payment to fix product. I have $1200 phone with a cracked screen and they want $250 and phone before replacement. Leving me without phone till repair nd $13 a month charge every month. I got warranty so I wouldn't have to pay more money if it breaks. Hd screen protector put on nd qll of sudden i have cracked screen. I think he did it putting on protector. I should have watched him. Cracked in corner

hope to never have to use them for no reason to to

Hopefully I will not ever have use it! My mother made an appointment with them. When I say they was constantly asking her questions about her issues. Resolved her problem. Was ver respectful!