Customer Ratings & Reviews

Glad I got the protection from geek squad. Technicians are knowledgeable and I feel much more peace of mind that I have the protection for my device,

The best investment to protect my led tv and best of all the price.

The color mixing function on my 4 year old Samsung 50" 4K set suddenly went haywire one day when I turned it on. (Way too much red.) I noticed I only had a few weeks left on my 4 year protection plan, and they don't renew them beyond that time. The Geek Squad agent over the phone ordered parts including 2 different circuit boards to have on hand for the service techs on the assigned repair date. They came out & replaced a panel and tested the set, but that panel (or the main screen) failed after a few weeks. I again phoned in, and the telephone representative, after some helpful discussion, referred me to a very friendly, helpful replacement representative, who promptly offered to order me (at NO COST) a closest equivalent 55" model, since the older set was not worth more repair and didn't have a good direct replacement. She gave me a current dollar value, and said I could also choose any set I wished, just paying for any difference in price for any upgrade I chose. When I studied the spec sheets online, I noticed the old one had 4 HDMI inputs (I had 3 connected items) and the new suggested model only had 2 HDMI inputs. I noticed online the same model they suggested was available in a 58" screen size for $80 more, with 3 HDMI inputs. When I called them back and explained my dilemma, the rep checked out the specs, and immediately agreed, again at NO COST (that was a surprise), to upgrade me to the 58" size, and deliver it free, and pick up the old one. I also wished to purchase the maximum 5 year Geek Squad Protection on the new set, for only $89, which the agent agreed on. They handled everything on the phone quickly and even advised me that I had a $10 Rewards credit, and applied it to this purchase. Two days later, the delivery team delivered the new set and took the old one. I could not have asked for better, more friendly and helpful service from all involved. Well done, Best Buy and Geek Squad!

If you have kids I would suggest you make this purchase

Geek Squad helped me with my TV exchange very smoothly when I chose expedient mode.

The agents set up my tv and soundbar. They put in it's proper place and made sure it was working.

This geek squad insurance was purchased just in case I had any issues but so far haven’t had any reason to use it

Hope to never have to use it. Definitely gives a sense of security if anything happens to the tv.

I mean, it's good to protect your items, support is great. Do your research.

normally don't purchase extended warranty but I did with this TV as I am not familiar enough with this brand to totally trust it

The amount of times something seemed to just go wrong due to my luck with technology I've decided to get warranty on everything I buy now haha and it's already been worth it!

Gives me great peace of mind on my new tv, I’m not afraid about breaking it

Purchased two TV's and made sure to add the 5 year warranty on both. Not a bad price for both.

I would advise getting Geek Squad coverage for anything over $100. It covers so much.

Give five stars for the warranty but I have not had to use it, yet. Always hear great things about Best Buy warranties.

purchased it but have yet to use it. The TV we have still works

I called after my TV suddenly stopped working and the agent was very helpful and a replaced my TV within 3 days they came to my house picked up my old broken TV and installed my new TV all in all this was an excellent experience

I always have a great experience with the people at geek squad

these dude rock. Smart swift and profesional. They listen to an "dumb old fat deaf blind guy" and fix my stuff thank fellers

I am so glad that I bought the Geek Squad 5 year protection plan! I've had a few issues with the device and the Geek Squad has always stepped up to the plate and hit it out of the park.