Customer Ratings & Reviews

Best purchase ever ! It came in handy when needed.

I have taken my 2 different laptops to get serviced and they always stood by their work if they couldn’t get it right the 1st time and had to bring it back they would fix it

Great price for five years, excited to have it for our tv

If this tv is a lemon then I have a safety net. I hope I don’t have to use it

As you may know, Simply, GET IT! For a small (relatively) fee, this can save you from having to, at the least, wait for an eternity to get your phone back! Just fix/replace it.

It is worth it, the peace of mint that your item has a warranty that is reliable is great

For a small expense, its nice to know our product is covered for years to come!

Excellent service provider with Geeks Squad production

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

[Employee of bestbuy] Always recommend to get protection! Got it for my new Samsung TV

They delivered my replacement TV when the original one lost picture.

Agents came to pickup tv and installed replacement in no time.

Haven't used it yet. But I feel very secure knowing that if I have a geek related crisis, the geeks will be there. It helps me sleep at night better than my old blankey.

Geek squad comes in handy for a variety of things. I love this membership. I have had my computer hard drive replaced, viruses removed, cell phones fixed or replaced.

I have this service on both of my TVs. It should be great. Price was reasonable and worth it.

It was cheap enough. I have heard good things. I know Hisense TVs break down constantly so i figured I would buy this.

These guys really know what they’re doing. Kind enough to explain how to work the new items I bought. When I bought it I was told the would program my garage door opener to my phone and program my new phone to my car phone.... but they don’t.

I have not had a chance to use this product. I don't know if this was a smart purchase for me or not, but after I had trouble with a previous TV purchase, thought I would get it.

Usually get the geek squad stuff when I order from Best buy. Good stuff

[Employee of bestbuy] The geek squad was very helpful and when getting a nice tv it is worth it