Customer Ratings & Reviews

I love this program I feel good about my products being insured with Geek Squad

TV I purchased had a bad board. They replaced the board at no cost, but still had issues. They were able to replace the TV with a brand new one (newer model) at no additional cost, and they even threw in another warranty for free!

Always helpful and accessible to help with products.

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.

The squad mounted the tv and ensured all was working before departing. Excellent service.

Love the warranty due to fast answers and fast response

When I purchased my first big purchase Tv, I found that Hisense had a great deal on one of their more budget premium options but I was hesitant because of quality control concerns. In the end there was a minor issue with the panel of my tv a couple years into owning it. When I called geek squad about the issue I was able to get my entire tv replaced!! They helped turn a curse into a blessing. Worth every penny.

The geek squad was friendly and patient with my decision.

So glad I bought the extended warranty for the Samsung 50in series 8 tv. The warranty I got was for 5yrs. The TV worked great for the past 4 years then the screen didn't show anymore. I called customer service and they replaced it with bigger TV for the same price I paid for the smaller TV of the same brand. Great coverage. Thanks BestBuy.

Definitely worth the money for a five year warranty on the TVs

Awesome protection that was available when I purchased the TV.

We have had and used Best Buy Geek Squad protection before, it is great. Also a good value for the price

Great to know my item is protected with a warranty.

Good TV, problems arise when one becomes familiar with the interface. Redundant steps to access content; antiquated format.

I love the peace of mind that this gives me, I have two kids under the age of three and I know far too well that accidents can cause some damage, but this offers me peace of mind!

Haven't used it yet, but the ease in setting it up into my account was amazing

I always get Geek Squad protection on my electronics. It’s just provides a peace of mind. Thankfully I’ve never had to use it.

Just over 4 years ago, when we purchased a 70” tv and sound bar, we purchased the Geek Squad delivery & installation as well as the 5 year protection plan. In all honesty, expected the 5 year warranty to just go unused, as most warranties do. Just over 4 years later, when the television began showing signs of a bad LED panel, we placed the call to Geek squad. The hardest part was just getting connected, waiting 32 minutes on hold. But, once on with the agent, everything went smoothly and efficiently. The tv was deemed unrepairable, so a credit was issued towards a replacement. Because Geek Squad was originally purchased, it was included with the replacement - ALL of it - delivery, install, hook-ups, haul away. This policy became money well spent! And needless to say, we purchased the policy on the new, replacement television.

I bough it because it includes damages by voltage and where I live the electricity isn’t steady

Geek Squad came to my home a did an excellent job. Thanks Geek Squad..!!