Customer Ratings & Reviews

The 2-year Geek Squad protection gave me peace of mind. They were helpful, fast, and professional when I needed support. I highly recommend this service to anyone buying tech products. Totally worth it!

Always love geek squad help tips and support overall

this tv is good i wish i got a Samsung instead but [this tv has great picture quality google sometimes freezes up

We got the 5 year warranty on an out of the box TV and so well worth it .. TV had a bad cooling fan when we first turned it on so we took it to Geek Squad and they sent it to Samsung and they replaced the Motherboard .. the TV looks and is amazing

Great service there when you need them. In every store.

Geek squad is great! Would absolutely purchase again.

Got it to bring my 75yr old aunt into the 21 century.

Very easy to use website and product variety was excellent. Prices were extremely competitive and offered price points that fit into my budget. Overall great experience.

Worth every penny, it always comes in clutch when needed

Our tv's soind went on the fritz roght before my parents came in town. Nick helped us out over the phone to find a similar tv, but we couldnt confirm the availability of it in-store. I went in-person, scheduled a pickup delivery of the defective tv and picked up the replacement tv while I was there. Jason and Jennifer were awesome helping me out. Kim also called me to see how things went so far with the whole process. The return pickup was quick, but the credit took the longest...if you can help it, wait to have the Delivery team pickup the defective tv and replace your tv so you dont have to wait for any credit/refund. Based on your circumstances, you may not be able to go this route, but be prepared to wait a bit. Whenever I called the Support line to get an update, I was surprised that the information was slightly different each time.

Good for the price and peace of mind for the protection of my items

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Good picture but a little glare. Difficult to manage wires into weatherproof compartment on the back of TV

Best Buy has the best protection plans for the cost

Very knowledgeable helpful people who are apart of this services.

Always great service and very knowledgeable when answering any questions I had

I like the protection best buy offers, always does a good job IF something goes wrong

Geek squad is amazing and Best Buy has treated me so well through the whole buying process. Even having to return a couple defective TVs. I wouldn't hesitate to buy this because of the white glove service. Even with other options like SquareTrade available.

Reviewing a product protection plan. I hope I don’t have to use it

The Geek Squad protection is one of the best if you have an issue with your product you just taken in no questions asked exchange for a new product.