Customer Ratings & Reviews

It’s good that I got the protection plan for the tv

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

I have had lots of good recommendations for Samsung as the top of the line but I rather have it covered just in case and it was very reasonable price

I’ve used the protection plan before on a different product. Really easy and fast.

Great protection for an even greater price point. Always get Geek Squad protection

great warranty will only buy warranty at best buy.

It's good to get geek squad coverage on any Best buy purchase they always honor it.

The agent educated me about the warranty with the purchase of my new smart tv

I always get the accidental protection on the cameras and electronics, which gives me a peace of mind.

Havent used this but I did use the warranty on another tv. Got a replacement with minimal effort.

Bought it for OLED TV, covers burn in. I'm relieved.

Well I have yet to use it but seems worth it. Averaged 14 bucks a year. I had mixed feelings on getting 3 or 5 year plan. Hopefully I get use of it!

The guys that came out were very professional and knowledgeable about what they were doing.

Amazing product, I suggest this to anyone. It is of great quality, reliable and advanced.

Amazing product, I suggest this to anyone. It is of great quality, reliable and advanced.

I always opt for the geek squad protection on larger purchases. Most of the time its not needed but the one time it is you will be gad you have it.

I always opt for the geek squad protection on larger purchases. Most of the time its not needed but the one time it is you will be gad you have it.

I always purchase Geek Squad protection for my higher price Best Buy purchases. I like having Peace of Mind!

Haven't had to use it yet, but it feels good knowing I'm protected.

Anytime i have an issue they resolve it, good value to