Customer Ratings & Reviews

This is great so if anything goes wrong, your covered and hopefully nothing will go wrong with my appliance, loving this protection plan

Pretty good price for 5 years of protection. Cant complain

This is a great added service for non technical people like me! I don't have to worry about messing it up as if I did, they would be able to fix it with ease and promptness.

It is reallt great and i love it. Would suggest again

The Tv great sinks with everything easy to set no issues with connecting to internet a lot different options to connect with everything like ipad , iPhone etc.

I am satisfy with warranty service. Really help me a lot with the gift card as credit.

Only place i buy my electronics.. just make sure to get the warranty

Good for all the things that might happen, replace or repair

The agents set up my television and they set up a sound bar that I had had before and they connected remotes for not only the TV I bought but for an older TV as well as checked my Orbi mesh system Wi-Fi to make sure it was working correctly with the extenders they went out of their way to help me and they followed the Covid safety protocols they were very knowledgeable and assisted me when I needed a cable and I did not have one they were very very nice as well and extremely helpful. And I worked in customer service for most of my life so I feel that I’m qualified to read these people and I feel that they were absolutely the best part of your geek squad

I HIGHLY recommend getting Geek Squad for your TVs. Back in 2018, I brought a Samsung 50' 7 series 4k TV, and this year (2020), the LED in the TV gave up, and half the screen was black. I was very disappointed with Samsung. I called Geek Squad. They had a tech come to the house to examine the TV to see if it could be fixed, and they told me it was not worth fixing, but I could replace sticking with Samsung or choosing a different brand. They credit me the exact amount I originally had brought the TV for which I decided to do. They come and pick up the old TV and dropped off the new TV. The only thing I wish they would change was not having to pay extra to have them swap the tv on the mount, but it's okay.

I only gave it five stars because I didn't want to give it a bad mark. We can't know how well Geek Squad is until we have a problem. So what else is there to say? Why would you ask about your Geek Squad service on a product we just bought? Expecting us to have to use it? Rating the Geek Squad at this point doesn't mean a thing.

Seems I always get Geek Squad warranty n never need it but it’s better to get it n hav it n not need it than to not get it n then need it Better to b safe than sorry

The protection for my tv was a good choice. So far Haven’t had to use it

Geek Squad at best buy are the best tech and delivery services available. They handled my new purchase and return with the upmost professional precision. I will highly recommend and will continue to use their geek squad services. Thanks Geek Squad!!

Glad to know my TV is protected by Geek Squad. My TV is protected for 5 years for a convenient price. Last TV was destroyed during moving not taking the same chances again.

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Your TV installation will still be covered because of your active TotalTech. What I don't like about TotalTech is that you have to pay a deductible on certain things... this is like an insurance now...

Needed to protect my purchase! I haven’t needed to use the service but glad to have it!

Bought this for my teenage daughter, as she watches either Netflix or Hulu exclusively and is well-versed with the Roku box on our family TV. Pros: Easy setup, although you must go through the laborious process of activating and authenticating across all of your subscribed services (not a fault of the TV). Picture and sound quality are more than acceptable. Picture is better than on our famous-name bedroom TV, which we bought for 10x the price a few short years ago. Cons: Just one, so far. Someone else gave this a single star rating because they could not activate the star (*) option on streaming services to customize the picture settings. I too had this problem, until I added a device (PS3) to an HDMI input and found that I could bring up the option menu on this new input. I then went back to streaming and was pleased to see that the * option now works! Apparently Insignia is not aware of this. I opted for the 2-year service option for around $30, as I have some concerns about long-term performance. Very happy for now.

Haven’t had to use it yet. Knowing I have the Geek Squad protection eases my mind as a senior citizen that they are there if needed

Worth it especially since appliances are but built to last anymore