Customer Ratings & Reviews

Would definitely recommend. Just something to have in case the worst happens.

Very wise purchase to add geek squad protection they are so helpful great customer service and warranty 5 stars

Not sure why I needed to purchase this after just purchasing a tv

Is nice to have them at your service by calling in and talking to them,

i bought my 70inch Samsung TV from best buy over a year ago with 5yrs geek squad protection. The TV has an audio problem and after speaking with geek squad associate and unsuccessful trouble shooting, i was told a tech will be sent to my house. i was given an appointment date of over a week. i explained that i have 5 kids at home and the waiting period was too long. The associate told me that was the earliest time he could get. i told him, if i have to wait that long, he should make sure everything would be set and the TV will be fixed on the appointment. If it cannot be fixed that date, the who have to replace the TV as my kids will not be able to wait again. On the appointment day, the tech guy came and told me that the wrong part was ordered. I needed a speaker and a panel was ordered. He would need to order the speakers and i would have to wait for another 8days to get the TV fixed. This is after i had already waited for 9 days. I told the tech i could not wait and i would prefer a replacement. i was told to call the customer service and i did that. The guy i spoke with told me, he would need to get approval from the tech guy to put in a replacement order. He placed me on hold and to call the tech guy. After a while, the call was muted that i was disconnected. the guy did not call me back, even though he had asked for my number at the start of the call. I call again and another person picked the call. She gave the number of their exchange dept and i called the number. The guy that answered the phone was very stereotyped and cold. after explaining to him that i have 5 young kids who are so anxious about the TV and i cannot keep waiting for the repair. His answer was you have to wait. I asked to speak to his supervisor and his answer was, i am the one in charge of compliants but when asked for his name and insisted to whoever he reports to and he was being recorded from my end, then he said, take this case number down and my manager will call you later today. He still did not give me his name, he simply said his name will be indicated in the case number record. The manager was not any better. Her line was your plan is to repair and we are sorry but you have to keep waiting. I told her that her staff ordered the wrong parts, and i have the one to bear the pain of their own inefficiency. Her defense was sometimes the panel is the bad one not the speakers. When i said why was it that the 2 parts were not ordered to safe time and the one that was not needed be returned by the technician, since i had already complained of the long wait from the begining? She had no clear response, other than you have to keep waiting. These guys are all just terrible. They seems not to care about what their customer is going through. They are just interested in taking your money and if it take forever for them to fix the TV, you keep waiting. I regret buying the geek squad protection plan. I should have bought the plan from another company or paid for extended manufacturer warranty. These guys have no empathy and are not reliable. Now i have to start planning to get another TV, because i cannot wait for another 1 week that solution is not guaranteed.

I would have never guessed that we could have such an excellent plan. Thanks for offering the extra protection.

I really recommend buying protection for your stuff

Agent always available to answer our calls. Most issues can be handled over the phone. Very knowledgeable and customer friendly

The people at Geek squad were helpful until they did not know what else to do

I always buy the Extra Protection Plan love the plans that come from Best Buy easy to use always a great value

I wish I could have purchased a longer warranty, but 2years for the excellent 49" Samsung UHDTV with HDR....is well worth the purchase at bottom price. Keeping my purchase safe

Worth the money.. in used it once and it was well worth it

I love that they provide practical solutions to all my questions about my smart TV

When this protection was presented and explained to me, I saw absolutely no reason not to buy it. It's a Win-Win.

Why not have a great hassle free insurance for your item. Anyone would be a fool to not have the extra protection.

Best Buy always has great customer service and this service adds to that.

I always get my geek squad coverage on my tech purchases. Good price for what they can do for you.

Had an issue with a Samsung and they took it back no questions asked. Didn't have the same model and didn't want to wait so they give me 100% credit toward an upgraded TV

This product is very reliable and good picture quality

I had no experience with my TV yet. But with computer yes. Service was great.