Customer Ratings & Reviews

Really makes me feel better knowing I have geek squad service on my item. I don’t have to worry about calling the television manufacturer if something goes wrong. And I trust Best Buy Geek Squad to make things more simple than the tv warranty would.

Hopefully I don’t have to use it but just in case I have it.

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

Had some a problem arise with a product. Geek squad took care of it immediately over the phone. Unfortunately had to replace it but they did it fast and without any problems at all!! They exceeded my expectations!

The most beautiful guarantee I have seen in my life

Weird thing to ask for a review on, but okay. We basically got this as insurance because we were getting a tv delivered and the contactless delivery nulls the usual delivery-related insurance. So covid19 safety won out and we got this to be safe. Didn't need it for the delivery (that went well), and I suppose we have it in case we need it going forward. Hopefully we don't. You know how it goes.

Always good to get 5 year warranty. I had a Plasma TV 15 years ago that went up on me with 2 weeks remaining on a five year warranty and Best Buy offered me a comparable replacement TV or value applied to an upgrade. I upgraded and enjoyed the hugely applied discount and TV.

I always get the geek squad protection plan. It was a breeze submitting a claim 2 WEEKS before it expired. Geek squad attempted to repair my tv and when they couldn’t I was given store credit to purchase a new ones no questions asked.

Reliable warranty that covers issues no questions asked.

Haven't had to use this and hope we don't have to, but it's there if we should need it. Gives peace of mind!

This tv has an excellent picture. I have no problems to report

I have not had to use this yet (just bought the TV), but I have heard nothing but good things about this service. And at only $49.00 for 5 years I thought it was a real bargain.

My last tv screen went black and I thought I was doomed. Here goes another $1000 on a tv. When it wasn’t even that old! But I have to thank my past self for buying geek squad. They were able to order parts and have them shipped. We were serviced during the pandemic and they took all the precautions! Ultimately my TV wasn’t salvageable so I was given a credit toward my next purchase! High recommend to everyone.

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!

Peace of mind to know we are perfected way past the manufactured warranty as well as the store warranty. Our tv went out after 4 yrs and knowing we’re covered more than the expected life of the product is peace of mind

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

Great service all the time. Whether you are in the store or have questions on the phone!

Everything is working fine.I have no problem with the service.

Haven't had to use it yet, but it will be worth the money if the tv dies before the 5 year mark.

I've used several geek squad contracts to service my products. I haven't had any issues and the service level and response times have been great. The technical support and competency level is very good.