Customer Ratings & Reviews

I never purchased a Geek Squad protection plan before but boy am I glad that I purchased it on my big screen TV in August 2021. I needed to use the protection plan yesterday and was pleasantly surprised at how helpful the representative was. He walked me through the entire process and told me that it was actually cheaper to send me a replacement TV. I highly recommend their protection plan and will buy it on any other large items.

Excellent service and coverage. Always available to facilitate the claims process.

They treat me very well and has the patience to do it, excellent service..

If you can’t afford buying another device if it broke, you could get this. Don’t blame a toddler for something you could have prevented!!!!

Often and I add geek squad protection to my products. It does add another layer of comfort, knowing that I’m protected for additional length of time. Thank you Best Buy for offering this.

Geek Squad is also there to help and assist you with anything you need for any device

I'm glad to have purchased this agreement for my TV. The tech that assistsed me was knowledgeable, friendly and explained everything to me before leaving.

Great service, protection is always a good idea. And most TV’s and appliances should work for minimum five years and this helps ensure it does so.

Geek Squad Protection is a must for OLED TVs. I purchased the 5-year plan for a great price. I feel at ease knowing I’ll have Geek Squad coverage for the next 5 years in case anything goes wrong with my TV.

I have it use them but I hope they have a great customer service.

I always purchase this service when i purchase large items. Usually, i do not need the service, but when electronics fail this service is worth every penny.

1st Hisense TV so really felt it was the best thing to do with a 2 yr additional warranty. + the price was very fair

Great service to add to any purchased item. Service with a smile and limited questions. Ask. Best Buy stand behind their products.

Was recommended 5 year or 1 year warranty i chose 5

The LG tv is excellent love the beautiful picture . And the Geek Squad they are amazing always answering my questions and always willing to help.

Lg Oled cx 10 mother board died after 13 months called bestbuy because i had a 2 year warranty i bought no problems guy came out seen what the problem was came back a week later had to order the part And it was fixed that easy i just purchased a Samsung neo Qled QN90A i bought a 5 year bestbuy warranty piece of mind is the best you dont want your $1600 dollar tv breaking with no warranty after Samsung 1 year warranty is over.

If I could give it 0 stars I would. I bought a 77" Sony OLED from them a year ago. My previous TV had been broken by a Toddler visiting my house so I asked the sales associate if their protection plan covered a cracked screen like a toddler throwing a balloon weight through the TV. He assured me that it would. Well... we moved and guess what, after taking all the precautions to make sure the TV did not suffer any damage, the screen cracked. Best buy now states they don't cover cracked screens on Sony OLEDs... I was conned into buying an expensive warranty for the sole purpose of accidental damage on a TV that is now useless. Beware, their sales associates don't know what they are talking about. Looking at it in the best light the sales associate sold us the wrong protection plan. In the worst light, he conned us into a membership with basic protection plan to get a bonus or some kind of kickback when what we wanted was the protection plan with accidental damage coverage.

Very affordable accidental insurance for the tv I purchased.

THIS SERVICE ROCKS! So I bought Geek Squad service for an LG tv. After a couple years of use, the LG tv quit working properly. A Geek Squad repairman came out to repair it. They ordered parts and needed to return for a second repair. Nothing was able to fix it, so I was able to return to the store and replace my TV with a newer model. Ended up going back to Samsung TVs as I have never needed to have them go bad on me, but I still renewed my Geek Squad service for 5 years. Its a great piece of mind!

I mounted my TV to a TV stand mount. I purchased the 2 year extended warranty with it. The one thing I didn't know is when you do purchase the extended warranty it runs side by side with the manufacturer warranty which I didn't know it did it that way. I thought it started after the manufacturer warranty ended but it doesn't. So he sure to ask questions about that.