Customer Ratings & Reviews

Good option if you need to use the service to service electronics

Worth every penny to protect your purchase when getting a new OLED TV.

Friendly customer service took care of my problem very quickly

Very helpful great service excellent protection plan!

NA did not use Geek Squad this time around. Sorry.

very helpful overall. they knew there business and explained to me what i needed.

Great service helped wirh my return and loaded my tv in my car

The children mounted my television it’s so easy to do

I got it for a 5 year extended warranty, I feel more protected

Hope not to use it, but its good to know it is there.

Essential purchase for high end electronics. A MUST buy.

Love that this came with my purchase! Makes me feel secure with the product

I loved it, it’s one of the best stores I have had smooth purchases

Fortunately I got a working TV and have not had to test the warranty yet, but this tv will get used a lot in our bedroom so I got the warranty for 30.00. If it quits the cashier said I could just replace it for a year then they will fix it or refund my money when something happens.

Its a great service and i would do it again but my needs have changed.

I've never had to use it but friends of mine have and they said that Geek Squad is awesome

Some times it is better to to on the safe side. I have had several people I know have trouble with the T V they purchase and since this was an open box item ( evidently purchased and used to watch the super bowl and then returned based on the active account I discovered on the T V ) I wanted to play it safe and went with the warranty . SO thst if some difficulty does happen I should be in good hands for repair or replacement.

Not many places will come to your home and repair appliances. The geek squad does. Purchase with best buy and get your moneys worth with this extra benefit.

I don't recall buying this protection in August 2020. But I have bought the Geek Squad protection several times before and am very very happy I did. Service is always professional and helpful, although the line and wait was long one time. It is a risk/reward calculation - is the coverage likely to be needed. Like other insurance, you never know - but when needed, it is worth the cost.

ALWAYS BUY FOR ADDITIONAL COVERAGE. I did not like that my purchased warranty outsourced my repair to a NON-Geek Squad company. They picked up and returned my television and the problem persisted. After I complained to GEEK SQUAD I received a call back they diagnosed the tv over the phone and I was instructed to return the television to Best Buy for a refund at the current listed price.