Customer Ratings & Reviews

I honestly never used this option because the TV I bought was such good quality

Great support system thanks for everything!!!!!!!!

This geek squad protection is something that I would recommend with any appliance.

Best buy protection is worth it on all my purchases.

I definitely used this service quiet a bit. Definitely get this to protect your devices!

Great device i would recommend it over and over again. Ill shout this from the rooftops if needed thats how good it is!

For the price it is a no brainer to protect TV. Get a better price if you have Total Tech with Best Buy.

Geek squad has always been there for me in the past. Definitely worth the purchase! Always super helpful!

I haven’t had to use this protection but I’m happy to know it’s there if I need it.

This protection seem kinda pricey. But I hope it will be worthwhile if anything happens to this for expensive TV

The fact that your tv model will be discontinued within a year and that this covers dead pixels, any 3, is well worth the investment as much as I watch tv.

The agents were so helpful and friendly. No issues with them coming out, honoring the replacement and quality service.

Why wouldn't you grab a policy whereas if anything happens to your purchase it gets automatically replaced with a new one of exact or updated version of your purchase?

It is good to get protection on your products, because you never know when you are going to need them.

TV was mounted, geek squad very professional and very efficient

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

My rule of thumb when you have children is thay a little extra protection is always needed.

If you are buying a big priced item, get the protection!

but my last TV died with no warning and was about 5 years old. With the manufacturer warranty of one year, this provides peace of mind.

If something goes wrong electronically Geek Squad will have your back.