Customer Ratings & Reviews

Best Buy really came through! Our Samsung fridge failed repeatedly and the 5-Year Standard Geek Squad Protection got us an exchange for a new fridge to replace it! Saved us $$$$!

An ever present value. Keeps our mind at ease knowing a knowledgeable person will be on site to address a problem

Excellent service when I requested. I recommend! And the service has been greta for me.

Always great idea to get extra protection. I had it in the past with my other appliances and they are always on point

Our refrigerator broke after 1.5 years and it could not be fixed by geek squad or the manufacturer so they replaced it which was great but what they don’t tell you is that you is that the 3.5 years left on the warranty does not transfer over to the new refrigerator. So we’re out $350 for the original warranty and spent $350 on the new warranty. doesn’t seem right.

Haven't had to use it yet but good piece of mind for outlet items.

Haven't had to use it yet but good piece of mind for outlet items.

Never needed to use this service before but good to know that the protection is there

This warranty gives me piece of mind so I do not have to worry about an ice maker taking a dive on me for 5 years.

The refrigerator is missing the deli drawer. I can’t get in touch with customer support to replace it. DONT purchase from Best Buy. Their customer support agents don’t answer the phone.

I highly recommend to get this kind of protection every time you purchase electronic just to make sure.

Excellent, Geek squad was a help when our fridge went out. I would recommend them.

Fast and professional no delay no bs good good good

Excellent product, excellent price and good service

Geek squad team is wonderful. Explained everything needed regarding my purchase and made sure I was satisfied with the product.

Was great used for appliances I bought but sold the house now bought totaltech in new house!!!

Very affordable, it will give you peace of mind of something goes wrong, and there is a replacement clause in there.

Very good product easy to install and connect. Perfect for the place I needed. Very fast connection to the channels

This came in handy as the refrigerator had an issue when delivered and the Geek Squad resolved it quickly. Worth the money spent.

This actually keeps my mind at rest. I am assured someone is watching out for my Appliance in case something happens.