Customer Ratings & Reviews

Excellent fridge with lots of space. Wished it didn't leave finger prints or water marks though.

Always buy the Geek Squad protection and it's always been worth doing so. Had issues previously with only a month left and got a free TV because I had the protection.

Excellent service and they stand behind the warranty

Glad I purchased the Protection Plan because my Samsung ice maker Failed all ready. But the repair guy put in a new ice Maker.

Always good to buy the protection because you never know what might happen to your item and then they can help you fast

Awesome to have when you have multiple items to use it for

This product has many space and room for almost everything and it can hold food for two weeks. I love and I’m very happy with it. Thank you LG and bestbuy.

Have not used but happy with customer service experience overall

I was willing to give Best Buy another change but..... Same thing. We bought a Samsung fridge a few years back and starting having issues with the ice maker, it took 3 months to get it replaced. We Got an LG to replace the Samsung. August 21, when returning from a trip I noticed that the items in the fridge part was not cold and most of the freeze contents had thawed. I called Geek Squad, I was told it would be 24 hours before I got a call. No call back Saturday or Sunday. I finally called again the person I spoke with told me that it is 24 to 48 hours business days. I asked to speak to supervisor, I was told that they would tell me the same thing. I still requested to speak to supervisor. When she (Karen) came on the phone she said that it was still under manufacturer warranty and would need to contact LG, she finally got me through to LG and I was told that it would be 8 days before they could schedule appointment. My husband is 100% disabled vet and I am diabetic. I asked about a loaner or something to get us through, Geek squad told me that I would need to call the store that I bought it from to see if they had anything. I called the Forum store, after explaining the circumstances to the lady that answered the phone I asked to speak to Jesse, the manager that sold us the LG fridge, I was on hold for about 5 minutes and then with out speaking to anyone was forward to the Geek Squad. After almost 2 hours on the phone, mostly on hold. It will be almost 2 weeks of being with out fridge / freezer before anyone will be able to even come and look at it and hopefully fix it. Very disappointed with the geek squad appliance repair.

Good to have in case something goes wrong with your item. This is definitely a must have

Spending about of money on an item. I highly recommend getting protection plan. They sometimes pay for themselves over and over.

Great product, super efficient and economic! Would reccommend!

So far so good. I haven't uses the service yet. I hope I would never need it but I'm happy I have it

ALWAYS buy the replacement plan, you never know wot will happen!!

The installers did a great job and were knowledgeable of the TV they set up. Didn’t leave any trash behind.

Hopefully we won't ever need it but got the extended warranty. Buying from Pacific Sales / Best buy it was half the price of what the company working with GE cost.

Geek Squad Service is great. Highly recommend and purchase when under promo

I'm happy to have it. The only reason I didn't give 5 stars is because geek squad is helpful but like most customer services it has its flaws.

With all the problems that refrigerators have these days it’s nice to know that an extended warranty can be purchased for a reasonable amount of money.

Total protection of your appliances and electronics, you can never go wrong