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Customer reviews

Rating 4.5 out of 5 stars with 4599 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 4,599 reviews
  • Rated 5 out of 5 stars

    Great protection!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use my refrigerator protection but I a very happy to have you never know how we can need it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tammy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my FRIDGE quickly! Love the local best buy..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Invest in your purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this with the purchase of multiple items. If you spend a lot of money on products, you should also want to have the best insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad my item is protected by Geek Squad. I’d rather pay for insurance than a replacement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice to have a extra warranty.. We get the extra warranty with all major purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the extra protection because I do think thinks can happen. They don’t make anything like they once did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great feature to add...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value and excellent Service as usual from Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had the chance to use it yet (knock on wood), but so far they have been very responsive to my inquiries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does Awesome work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad does an awesome job. Easy to use, good work, they go the extra mile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never hurts to get the warranty since Best Buy's customer service is off the charts when it comes to repairing or replacing their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank God for GeekSquad protection, I had to call them out at least three times and the were there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and price, highly recommend! Best Buy always has the best deals!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Outsourced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two stars for the terrible system of trying to contact someone online or on the phone who could actually get the service appointment scheduled. It was during Covid so that is the reason it was not a one star. About 3-4 hours of phone time. We had this warranty on a Samsung Refrigerator Freezer. Good thing because just after year 1 the ice cube maker seized up. When we called we were lined up with a contract repair company and not Geek Squad. Ther were nice and professional but it took three tries to get the repair right. To their credit, they followed through and got it done without complaint the third try. I would recommend this anyhow if you have a fridge with an icemaker.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this experience with us. I'm very sorry to hear that it was difficult to get ahold of us. We definitely hear your feedback and will implement it as best we can. I'm glad to hear the issue was resolved in the end but will work to improve the experience. Thank you and stay safe!

  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use the warranty yet, but hopefully if I do, everything will be taken care of!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new freezer. I always have warranty on my purchase.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No doubt about having this service. I don't like to take risks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad always takes care of you when you have the protection for your merchandise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to know there is a protection program. Never know with a fridge these days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adding that little extra to the cost to know that the product will be protected and I can be "worry free" about it is worth that little bit extra!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORRY FREE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM WORRY-FREE SHOULD MY FREEZER BREAKDOWN OR MALFUNCTION KNOWING THAT I HAVE THE GEEK SQUAD PROTECTION

    I would recommend this to a friend