Customer Ratings & Reviews

Installed refrigerator in less then 30 minutes explained all the options were very professional and friendly

I have not needed them to come to my house yet but i heard from other people i know and they said they did a really great job. Right now I've been lucky and i have not needed them to come to my house yet. I guess I've been lucky but I have to give them 5 stars from what i heard from others.

I love the Geek Squad protection plan. It covers my new fridge for anything that goes wrong for five years. If they can't fix it, they replace it. i would not consider buying a major appliance without a protection plan.

Until I receive the protection plan in writing, I cannot review it. My purchase depended on receiving a written copy. If past experience is any indicator, the plan will be great. Your Geek Squad, unlike your sales and billing departments, always exceeds my expectations.

If something goes wrong, they take care of it. This is a great service and I'm really happy with it.

Most of the time when something doesn’t work it’s a huge headache. Our new fridge quit within a week, called in and got a replacement. Replacement has worked great.

This refrigerator is absolutely great!! I had to replace my older LG version and this one is such an upgrade. The ice cubes inside the door of the ice maker are just like the ice tray cubes. The one at the bottom is as well but bigger. I love this one! Nice upgrade LG!

always had to go through corporate escalations customer service, but once you get them. it's all easy and they care.

Great protection plan. Thankfully we have not had to use it after 1 year so far.

The service is good. Its that you even have to buy it cuz you cant trust in the product

Like any other insurance, it is worth it when you have to use it. It is a waste of money when you don't. One thing it, I haven't had any issues with BB "Geaksquad" warranty. I have used it a few I Times and I would get it if it isn't the same price as a replacement.

Like any other insurance, it is worth it when you have to use it. It is a waste of money when you don't. One thing it, I haven't had any issues with BB "Geaksquad" warranty. I have used it a few I Times and I would get it if it isn't the same price as a replacement.

I purchased this refrigerator earlier this year and it makes loud noises inside of it when doors are open and shut. The freezer is not airtight and frozen water droplets are all along the top of the inside edge

We purchased the extended warranty and are soooo glad we did. Sorry but refrigerators are NOT made like they used to be. Cheep parts. BUY the warranty. BB/Geek Squad are the best. No hassle to get the repairs.

Comforting to know this will take care of any ussues

The agent was extremely helpful and curious came in carrying the set up two floors and set it up programmed all the chanel's and even set up the remote then spent the time showing me how to use it

Quick service right to the house, they came out and found issue immediately.

not terribly easy to access service, don't know whether it is a function of pandemic & not as many people working but takes a long time to reach someone

I only Buy my appliance and tech from Best Buy because I trust this Protection plan.

I have no idea how good this service will be. I'm writing this review one month after buying it. Glad I haven't needed it yet.